Information Technology Field Technician

Millennial Networks; Guaynabo (PR); On-site; USD 42,000 - 66,000; Full time

Job summary

Millennial Networks in the United States is seeking an IT Field Technician to deliver hands-on client support across hardware, software, and networks. You will perform on-site installations, troubleshoot complex issues, and ensure systems run reliably in diverse environments.

Ideal candidates have 3–5 years in IT support or field service, solid knowledge of Windows/macOS/Linux, networking basics (TCP/IP, DNS, DHCP), and strong communication with clients.

Qualifications

• 3–5 years of experience in IT support, field services, or similar technical roles.
• Strong knowledge of hardware, software, and networking fundamentals.
• Experience with Windows, macOS, and Linux operating systems.
• Understanding of networking concepts (TCP/IP, DNS, DHCP).
• Strong problem-solving skills and ability to work independently.
• Excellent communication skills and client-facing experience.

Responsibilities

• Provide advanced technical support and troubleshooting for hardware, software, and network-related issues.
• Perform on-site visits to client locations for system installations, support, and assessments.
• Support project deployments, including setup, configuration, and post-implementation activities.
• Diagnose and resolve network and system issues to ensure optimal client operations.
• Maintain clear and accurate documentation of all technical work and service activities.
• Build strong client relationships by delivering professional and reliable service.
• Collaborate with internal teams on ongoing projects and system improvements.
• Identify opportunities to enhance systems, processes, and client environments.

Skills

IT support

Field service

Customer facing

Problem solving

Tools

Windows

macOS

Linux

TCP/IP

DNS

DHCP

Job description

At Millennial Networks, we specialize in delivering innovative technology solutions that drive efficiency, automation, and digital transformation across multiple industries, including healthcare and enterprise environments.

Our team is committed to building scalable systems, optimizing workflows, and providing high-impact solutions that help our clients operate smarter and grow faster. We value innovation, ownership, and a strong commitment to service excellence.

About the Role

We are looking for an IT Field Technician who thrives in dynamic environments and enjoys solving complex technical challenges. This role is ideal for a hands-on professional who is passionate about technology, enjoys working directly with clients, and takes pride in delivering high-quality solutions.

You will play a key role in supporting client operations, implementing systems, and ensuring seamless performance across multiple environments.

What You’ll Do

• Provide advanced technical support and troubleshooting for hardware, software, and network-related issues.
• Perform on-site visits to client locations for system installations, support, and assessments.
• Support project deployments, including setup, configuration, and post-implementation activities.
• Diagnose and resolve network and system issues to ensure optimal client operations.
• Maintain clear and accurate documentation of all technical work and service activities.
• Build strong client relationships by delivering professional and reliable service.
• Collaborate with internal teams on ongoing projects and system improvements.
• Identify opportunities to enhance systems, processes, and client environments.

What We’re Looking For

• 3–5 years of experience in IT support, field services, or similar technical roles.
• Strong knowledge of hardware, software, and networking fundamentals.
• Experience with operating systems such as Windows, macOS, and Linux.
• Understanding of networking concepts (TCP/IP, DNS, DHCP).
• Strong problem-solving skills and ability to work independently.
• Excellent communication skills and client-facing experience.
• Relevant certifications (CompTIA, Microsoft, Azure, etc.) are a plus.
• Valid driver’s license and willingness to travel to client sites.

Why Join Millennial Networks?

• Work on diverse and impactful technology projects
• Exposure to multiple industries and advanced systems
• Opportunity to grow your technical expertise
• High level of autonomy and ownership in your role
• Collaborative and forward-thinking team environment