On-site IT Field Technician: Hardware Repair & Support

Gr8ttek; Salisbury (MD); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

$40 per call / $5 per call per diem

Job summary

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team in Salisbury, MD. The role focuses on hardware break fix and related services for client products, with troubleshooting guided by established policies.

Ideal candidates have 1-2 years of relevant experience, a technical school certification or equivalent, a valid driver’s license, and the ability to lift up to 50 lbs. You will handle service calls and administrative tasks with a focus on accurate,

Qualifications

• Technical school certification or equivalent.
• 1–2 years of relevant field experience.
• Valid driver’s license and reliable transportation.
• Ability to lift up to 50 lbs.

Responsibilities

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Skills

Clear communication

Customer service

Analytical thinking

Troubleshooting

Education

Technical school certification or equivalent

Tools

Basic repair toolkit

Job description

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team in Salisbury, MD. The role focuses on hardware break fix and related services for client products, with troubleshooting guided by established policies.

Ideal candidates have 1-2 years of relevant experience, a technical school certification or equivalent, a valid driver’s license, and the ability to lift up to 50 lbs. You will handle service calls and administrative tasks with a focus on accurate,