On-Site IT Field Technician - Hardware & Client Support

K12itc; Wichita (KS); On-site; USD 42,000 - 60,000; Full time

Job summary

K12itc in the United States is seeking an IT Field Technician responsible for hands-on, on-site deployment of computer hardware, peripherals, and software, plus troubleshooting and timely responses to user requests.

The role involves assisting with installation, configuring desktops, diagnosing issues, documenting resolutions, and occasional travel to client sites, with emphasis on customer service and reliable, secure hardware support.

Qualifications

• Experience installing and configuring desktop computers and software.
• Ability to diagnose and troubleshoot hardware, software, and network issues.
• Excellent customer service and interpersonal skills.
• Valid driver’s license and dependable vehicle.
• Ability to travel locally and lift up to 50 pounds.

Responsibilities

• Assist with installation, configuration and usability of desktops, peripherals, and software.
• Respond to service requests promptly, document details, and keep customers updated.
• Diagnose and troubleshoot malfunctions of computers, devices and network systems.
• Analyze service data for trends and suggest process improvements.
• Document user information, problem details and resolutions for each ticket.
• Travel to client sites as required and attend meetings as needed.

Skills

Hardware troubleshooting

Customer service

Time management

Communication

Problem solving

Job description

K12itc in the United States is seeking an IT Field Technician responsible for hands-on, on-site deployment of computer hardware, peripherals, and software, plus troubleshooting and timely responses to user requests.

The role involves assisting with installation, configuring desktops, diagnosing issues, documenting resolutions, and occasional travel to client sites, with emphasis on customer service and reliable, secure hardware support.