On-Site IT Field Technician — Hardware Break-Fix

Gr8ttek; Waterloo (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

$40 per call

$5 per call per diem

Job summary

Gr8ttek in Waterloo, IA is seeking a Field Specialist to join its Infrastructure Delivery team. You will perform hardware-focused, break-fix services on client products and troubleshoot to resolve issues on-site.

This role requires the ability to move equipment up to 50 lbs, a valid driver’s license, and reliable transportation. You will handle service calls, document actions, and may guide colleagues as needed.

Qualifications

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience.
• Ability to drive yourself to client locations.
• Ability to lift and/or move various computer equipment up to 50 lbs.
• Valid driver’s license.
• Reliable transportation with valid registration and adequate insurance.
• Must own a basic repair tool kit.

Responsibilities

• Providing customer break fix support for designated equipment.
• Communicating clearly in written and verbal form.
• Possess excellent customer service skills.
• Accepting and delivery of all service calls assigned.
• Completing all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.
• Other duties may be assigned to meet business needs.
• May provide functional guidance to colleagues.

Skills

Communication

Customer service

Troubleshooting

Service calls

Inventory control

Education

Technical school certification

Tools

Basic repair toolkit

Job description

Gr8ttek in Waterloo, IA is seeking a Field Specialist to join its Infrastructure Delivery team. You will perform hardware-focused, break-fix services on client products and troubleshoot to resolve issues on-site.

This role requires the ability to move equipment up to 50 lbs, a valid driver’s license, and reliable transportation. You will handle service calls, document actions, and may guide colleagues as needed.