On-Site IT Field Technician - Customer Support Pro

Pomeroy; Atlanta (GA); On-site; USD 25,000 - 39,000; Full time

Job summary

Pomeroy is seeking an IT Field Technician for its Walk-In Center (IQ BAR) to provide on-site end-user support, install, repair, and service IT equipment across Windows, macOS, Android, and iOS platforms.

The role requires five+ years of field support experience, emphasizes customer service excellence, and involves handling inventory and documentation while working in a fast-paced environment.

Qualifications

• Five or more years of field support experience.
• Experience with corporate hardware, software, and equipment.
• Authorized to work in the USA.
• High school diploma or G.E.D.

Responsibilities

• Provides on-site field support to customers, including installation, repair, and servicing of IT equipment.
• Resolves software and hardware issues on Windows, macOS, Android, and iOS devices.
• Documents all pertinent user information and the nature of reported problems accurately.
• Records all inventory transactions accurately to maintain service and inventory part accuracy.

Skills

Customer service

Communication

Analytical thinking

Time management

Teamwork

Education

High School Diploma/G.E.D.

Tools

Windows OS

macOS

Android

iOS

Job description

Pomeroy is seeking an IT Field Technician for its Walk-In Center (IQ BAR) to provide on-site end-user support, install, repair, and service IT equipment across Windows, macOS, Android, and iOS platforms.

The role requires five+ years of field support experience, emphasizes customer service excellence, and involves handling inventory and documentation while working in a fast-paced environment.