Field Technician

Pomeroy; Atlanta (GA); On-site; USD 25,000 - 39,000; Full time

Job summary

Pomeroy is seeking an IT Field Technician for its Walk-In Center (IQ BAR) to provide on-site end-user support, install, repair, and service IT equipment across Windows, macOS, Android, and iOS platforms.

The role requires five+ years of field support experience, emphasizes customer service excellence, and involves handling inventory and documentation while working in a fast-paced environment.

Qualifications

• Five or more years of field support experience.
• Experience with corporate hardware, software, and equipment.
• Authorized to work in the USA.
• High school diploma or G.E.D.

Responsibilities

• Provides on-site field support to customers, including installation, repair, and servicing of IT equipment.
• Resolves software and hardware issues on Windows, macOS, Android, and iOS devices.
• Documents all pertinent user information and the nature of reported problems accurately.
• Records all inventory transactions accurately to maintain service and inventory part accuracy.

Skills

Customer service

Communication

Analytical thinking

Time management

Teamwork

Education

High School Diploma/G.E.D.

Tools

Windows OS

macOS

Android

iOS

Job description

Description

WALK-IN CENTER IT FIELD TECHNICIAN (IQ BAR)

Essential Job Functions:

• Provides on-site field support to customers, including installation, repair, and servicing of IT equipment.
• Resolves software and hardware issues on Windows, macOS, Android, and iOS devices.
• Supports customers in a timely manner and balances priorities to achieve individual and team productivity goals.
• Documents all pertinent user information and the nature of reported problems accurately.
• Records all inventory transactions accurately to maintain service and inventory part accuracy.
• Assists in investigating and resolving complex installation and maintenance matters.
• Instructs customers in the operation and maintenance of systems and equipment.
• Ensures issues are referred to the appropriate personnel or service areas for follow-up testing.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analysis on system issue trends and solutions.

Basic Qualifications:

• High school diploma or G.E.D.
• Five or more years of field support experience.
• Experience working with corporate hardware, software, and equipment.
• Ability to lift 45 pounds.
• Authorized to work in the USA.

Other Qualifications:

• Deep understanding of computer hardware and software components.
• Experience navigating technical issues with a high level of customer service and empathy.
• Excellent verbal and written communication skills, with the ability to tailor communication styles to different audiences.
• Experience working in a dynamic, fast-paced environment.
• Demonstrated success in team environments, showing shared responsibility and accountability.
• Strong analytical and problem-solving abilities.
• Good time management and organizational skills.

Work Environment:

• Office environment.
• Dress code: Business casual.