On-Site IT Field Service & Service Desk Engineer

Omega Systems; Stamford (CT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Life Insurance & AD&D

Employee Assistance Program

Paid Time Off

Paid Holidays & Birthday Holiday

Job summary

Omega Systems is seeking a Field Service Engineer/Service Desk Engineer to deliver on-site client support and in-office Tier 2 technical help, ensuring seamless IT operations for customers.

The role combines hands-on hardware and software troubleshooting, AD/Office 365 administration, and proactive incident management across Windows Server environments, with travel to customer sites in NY/CT. Strong communication and customer-service focus are essential.

Qualifications

• Minimum 3 years of IT experience, preferably in Managed IT Services.
• Strong experience with Microsoft applications, operating systems, and troubleshooting.
• Experience administering and supporting Active Directory, Office 365, and network environments.
• Proven ability to install and troubleshoot HP, Dell, and Lenovo desktops, laptops, and server equipment.
• Ability to troubleshoot network devices such as switches, wireless access points, and security appliances.
• Excellent written and verbal communication skills with a focus on customer service.
• Bachelor’s degree in Information Technology, Network Administration, or related field preferred but not required.
• Previous on-site client experience strongly preferred.

Responsibilities

• Provide second-tier technical support on-site at client locations and from the office.
• Troubleshoot and repair PC, laptop, printer, and network hardware and software issues.
• Administer and maintain Microsoft Windows Server installations and network equipment.
• Ensure timely and accurate logging, prioritization, assignment, and tracking of incidents and service requests.
• Work directly with senior technical staff to resolve escalated issues in server, SAN, and network environments.
• Provide consultative services to customers, including design, development, and analysis of IT systems to meet customer requirements.
• Document problems, resolutions, and customer environments in the ticketing system (ConnectWise).
• Maintain certifications related to job requirements as outlined by the company.
• As this is a hybrid role, on-site client visits will be scheduled in advance and ad-hoc in emergencies.

Skills

IT support

Windows Server

Active Directory

Networking basics

Customer service

Education

Bachelor's degree in IT

Tools

ConnectWise

Office 365

Job description

Omega Systems is seeking a Field Service Engineer/Service Desk Engineer to deliver on-site client support and in-office Tier 2 technical help, ensuring seamless IT operations for customers.

The role combines hands-on hardware and software troubleshooting, AD/Office 365 administration, and proactive incident management across Windows Server environments, with travel to customer sites in NY/CT. Strong communication and customer-service focus are essential.