Service Desk Technician I: Fast First-Line Support

Omega Systems; Fairhaven (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

Omega Systems is looking for a Technical Support Specialist to join the team in Fairhaven, MA. This role focuses on delivering high-quality technical support for both customers and internal employees.

You will troubleshoot hardware and software issues, assist with incident management, and contribute to the knowledge base to ensure efficient service delivery.

Candidates should have at least 2 years of IT experience and strong skills in customer service and problem-solving.

Qualifications

• 2+ years of information technology experience supporting customer requests.
• Strong working knowledge of desktop and server operating systems.
• Experience supporting VPN clients and VPN Administration.

Responsibilities

• Provide first-line support through desk-side and remote services.
• Troubleshoot applications and resolve technical issues.
• Document common issues and solutions for the knowledge base.

Skills

Customer service skills

Problem-solving skills

Ability to organize information

Time management skills

Technical troubleshooting

Education

Bachelor's degree in Information Technology or related field

Tools

ConnectWise Manage or similar ticketing system

Microsoft Office Suite

Active Directory

Job description

Omega Systems is looking for a Technical Support Specialist to join the team in Fairhaven, MA. This role focuses on delivering high-quality technical support for both customers and internal employees.

You will troubleshoot hardware and software issues, assist with incident management, and contribute to the knowledge base to ensure efficient service delivery.

Candidates should have at least 2 years of IT experience and strong skills in customer service and problem-solving.