Field Service Engineer/ Service Desk Engineer -CT

Omega Systems; Stamford (CT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Life Insurance & AD&D

Employee Assistance Program

Paid Time Off

Paid Holidays & Birthday Holiday

Job summary

Omega Systems is seeking a Field Service Engineer/Service Desk Engineer to deliver on-site client support and in-office Tier 2 technical help, ensuring seamless IT operations for customers.

The role combines hands-on hardware and software troubleshooting, AD/Office 365 administration, and proactive incident management across Windows Server environments, with travel to customer sites in NY/CT. Strong communication and customer-service focus are essential.

Qualifications

• Minimum 3 years of IT experience, preferably in Managed IT Services.
• Strong experience with Microsoft applications, operating systems, and troubleshooting.
• Experience administering and supporting Active Directory, Office 365, and network environments.
• Proven ability to install and troubleshoot HP, Dell, and Lenovo desktops, laptops, and server equipment.
• Ability to troubleshoot network devices such as switches, wireless access points, and security appliances.
• Excellent written and verbal communication skills with a focus on customer service.
• Bachelor’s degree in Information Technology, Network Administration, or related field preferred but not required.
• Previous on-site client experience strongly preferred.

Responsibilities

• Provide second-tier technical support on-site at client locations and from the office.
• Troubleshoot and repair PC, laptop, printer, and network hardware and software issues.
• Administer and maintain Microsoft Windows Server installations and network equipment.
• Ensure timely and accurate logging, prioritization, assignment, and tracking of incidents and service requests.
• Work directly with senior technical staff to resolve escalated issues in server, SAN, and network environments.
• Provide consultative services to customers, including design, development, and analysis of IT systems to meet customer requirements.
• Document problems, resolutions, and customer environments in the ticketing system (ConnectWise).
• Maintain certifications related to job requirements as outlined by the company.
• As this is a hybrid role, on-site client visits will be scheduled in advance and ad-hoc in emergencies.

Skills

IT support

Windows Server

Active Directory

Networking basics

Customer service

Education

Bachelor's degree in IT

Tools

ConnectWise

Office 365

Job description

Job Title: Field Service Engineer/ Service Desk Engineer

Location: Stamford, CT

Work Schedule: 8 AM – 5 PM EST; Potential On-call Rotation

Travel required: Yes, to and from the Stamford, CT office and Customer Offices.

Please Note: This role could include extensive travel to customer sites across New York and Connecticut markets and our local offices.

THIS IS NOT A REMOTE ROLE

Must have Reliable Transportation and Valid Active Drives License

Join An Award-Winning Team!

About Us:

Omega Systems is a growing and nationally recognizedtrusted IT solutions provider offering a range of managed services to help our clients operate more efficiently. With a focus on quality service and customer satisfaction, we strive to create an environment where technology solutions empower businesses to grow.

We are seeking a Field Service Engineer/ Service Desk Engineer to join our dynamic team. This role combines on-site client support (at clients location and in our office) with in-office Tier 2 technical support, ensuring seamless IT operations for our customers. If you want to work in a fast-paced environment, apply your technical skills to real-world problems, and grow your career, Omega Systems is the place for you!

Key Responsibilities:

• Provide second-tier technical support on-site at client locations and from our office.
• Troubleshoot and repair PC, laptop, printer, and network hardware and software issues.
• Administer and maintain Microsoft Windows Server installations and network equipment.
• Ensure timely and accurate logging, prioritization, assignment, and tracking of incidents and service requests.
• Work directly with senior Omega Systems technical staff to resolve escalated issues in server, SAN, and network environments.
• Provide consultative services to customers, including design, development, and analysis of IT systems to meet customer requirements.
• Document problems, resolutions, and customer environments in Omega Systems' ticketing system (ConnectWise).
• Maintain certifications related to job requirements as outlined by Omega Systems.
• As this is a hybrid role, on-site client site visits will be scheduled in advance and ad-hoc in emergencies where the candidate will be expected to travel.

Qualifications:

• Minimum of 3 years of experience in IT, ideally in a Managed IT Services environment.
• Strong experience with Microsoft applications, operating systems, and troubleshooting.
• Experience administering and supporting Active Directory, Office 365, and network environments.
• Proven ability to install and troubleshoot HP, Dell, and Lenovo desktops, laptops, and server equipment.
• Ability to troubleshoot network devices such as switches, wireless access points, and security appliances.
• Excellent written and verbal communication skills with a focus on customer service.
• Strong multitasking and time-management skills in a fast-paced work environment.
• A Bachelor’s degree in Information Technology, Network Administration, or a related field is preferred but not required.
• Previous Client on-site experience strongly preferred
• Heath Insurance
• Vision
• Life Insurance & Accidental Death and Dismemberment
• Employee Assistance Program
• Additional ancillary benefits to select from
• Paid Time Off, Paid Company Holidays, Floating Holiday and your Birthday is a Holiday

At Omega Systems, we believe in fostering a collaborative and supportive work environment where innovation thrives. Our team is dedicated to delivering top-tier IT solutions that drive success for our clients. Join us in shaping the future of IT!

EEO STATEMENT

The Company's policy provides equal employment opportunities for all applicants and employees. Omega Systems provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees who are or have become disabled, must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.