Field IT Engineer (Hybrid) – Desktop, Server & Network

Omega Systems; Stamford (CT); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Ideal candidates have 3+ years in IT, strong Windows and network troubleshooting skills, and experience with Active Directory, Exchange, and Office 365. A Bachelor’s degree is preferred, and exceptional customer service is essential.

Qualifications

• Bachelor’s degree in Information Technology, Network Administration, or related subject preferred.
• Minimum 3 years of IT experience.

Responsibilities

• Troubleshoot and repair PC, laptop, and printer hardware.
• Troubleshoot and resolve software-related issues.
• Troubleshoot and fix network-related problems.
• Administer and maintain Microsoft Windows Server installations.
• Administer and maintain network equipment.
• Communicate with customers on recommended problem resolutions.
• Log, prioritize, assign, track, and respond to incidents and requests in a timely manner.
• Travel to customer locations for on-site service and support.

Skills

Windows troubleshooting

AD/Exchange/Office365

Desktop & laptop hardware

Server hardware

Networking devices

Customer service mindset

Time management

Education

Bachelor’s degree in Information Technology or related field

Tools

Microsoft Office 365 admin

Active Directory management

Job description

Ideal candidates have 3+ years in IT, strong Windows and network troubleshooting skills, and experience with Active Directory, Exchange, and Office 365. A Bachelor’s degree is preferred, and exceptional customer service is essential.