On-Site HVAC Service Coordinator

Paragon Mechanical; Morgan Hill (CA); On-site; USD 75,000 - 90,000; Full time

Job summary

Paragon Mechanical is seeking an HVAC Service Administrator in Morgan Hill, CA. This full-time on-site role supports the Service division with dispatch, scheduling, and billing assistance.

The ideal candidate will manage service tickets, purchase orders, timecards, and communications with technicians and customers. We value organized, detail-oriented professionals who can juggle multiple priorities while maintaining excellent customer service.

Qualifications

• Strong customer service and relationship skills.
• Excellent written and verbal communication.
• Detail-oriented with ability to multitask.
• Proficient with Word, Excel, and data entry.

Responsibilities

• Enter service tickets, purchase orders, and timecard information accurately.
• Update service systems to keep tickets, work orders, and customer data current.
• Support technicians with scheduling, PO creation, and timecards.
• Review work order details for accuracy before billing.
• Communicate daily with technicians, customers, and internal teams.
• Assist with dispatching and scheduling based on needs and availability.
• Track quotes and related information in the bid database.
• Provide billing documentation and administrative follow-up for the Service division.
• Serve as a backup resource to current Service Coordinators.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Data entry

Microsoft Word

Microsoft Excel

Teamwork

Learning mindset

Education

High school diploma or equivalent

Tools

ServiceTrade

ServiceTitan

Job description

Paragon Mechanical is seeking an HVAC Service Administrator in Morgan Hill, CA. This full-time on-site role supports the Service division with dispatch, scheduling, and billing assistance.

The ideal candidate will manage service tickets, purchase orders, timecards, and communications with technicians and customers. We value organized, detail-oriented professionals who can juggle multiple priorities while maintaining excellent customer service.