On‑Site Hotel Coordinator — Guest Experience Lead

WorldStrides; New York (NY); Presencial; USD 19.000 - 28.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Paid training

Hotel accommodations booked by World-?

Descripción de la vacante

WorldStrides is seeking an On-Site Coordinator in New York City to serve as a customer service liaison for student tours. The role stays at a hotel property and supports check-in, group activities coordination with hotel staff, and meetings with the Program Leader to address needs.

The position requires evening/weekend flexibility during peak season and involves walking up to five miles daily and lifting up to 25 pounds.

Formación

• Team player that works well with students, hotel, and office staff.
• Dedicated, reliable, energetic, enthusiastic, career-minded individual.
• Excellent written and oral communication skills.
• Highly organized, detail-oriented and skilled at multi-tasking.
• Quick thinking and creative problem-solving skills are required.
• Ability to tactfully manage stressful and/or challenging situations.
• Must be a minimum of 21 years of age.
• Must have a valid U.S. driver’s license and the ability to drive in the New York metro area.
• Must be available to work during peak season from March through June.

Responsabilidades

• Efficiently manage arriving and departing groups in an expedient, courteous, and customer-focused manner.
• Manage any issues that occur while engaged with the group.
• Maintain/exceed a high level of professionalism and provide exceptional customer service at all times.
• Other duties as assigned by the Manager.

Descripción del empleo

WorldStrides is seeking an On-Site Coordinator in New York City to serve as a customer service liaison for student tours. The role stays at a hotel property and supports check-in, group activities coordination with hotel staff, and meetings with the Program Leader to address needs.

The position requires evening/weekend flexibility during peak season and involves walking up to five miles daily and lifting up to 25 pounds.