On-Site Hotel Liaison & Guest Services Coordinator

world4822stri986des; New York (NY); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Paid training

Hotel accommodations booked by WorldSt

Meal per diem

Job summary

WorldStrides is seeking an On-Site Coordinator to act as a customer service liaison for student tours. The role is based at a hotel, supporting group check-in/check-out, coordinating activities with hotel staff, and meeting with the Program Leader to address group needs while ensuring a safe, organized stay.

Responsibilities include handling issues, maintaining professionalism, and providing excellent service.

Qualifications

• Must be 21 years of age or older.
• Must have a valid U.S. driver's license and the ability to drive in the New York metro area.
• Available to work March through June (peak season).
• Able to walk up to five miles per day and lift 25 pounds.
• Excellent written and oral communication skills.
• Team player able to work with students, hotel staff, and office staff.

Responsibilities

• Efficiently manage arriving and departing groups at the hotel.
• Resolve issues that arise while with the group.
• Maintain a high level of professionalism and exceptional customer service at all times.
• Other duties as assigned by the Manager.

Skills

Team player

Communication skills

Organizational skills

Customer service

Tools

Microsoft Office

Job description

WorldStrides is seeking an On-Site Coordinator to act as a customer service liaison for student tours. The role is based at a hotel, supporting group check-in/check-out, coordinating activities with hotel staff, and meeting with the Program Leader to address group needs while ensuring a safe, organized stay.

Responsibilities include handling issues, maintaining professionalism, and providing excellent service.