Hotel Liaison/On Site Coordinator: New York City

world4822stri986des; New York (NY); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Paid training

Hotel accommodations booked by WorldSt

Meal per diem

Job summary

WorldStrides is seeking an On-Site Coordinator to act as a customer service liaison for student tours. The role is based at a hotel, supporting group check-in/check-out, coordinating activities with hotel staff, and meeting with the Program Leader to address group needs while ensuring a safe, organized stay.

Responsibilities include handling issues, maintaining professionalism, and providing excellent service.

Qualifications

• Must be 21 years of age or older.
• Must have a valid U.S. driver's license and the ability to drive in the New York metro area.
• Available to work March through June (peak season).
• Able to walk up to five miles per day and lift 25 pounds.
• Excellent written and oral communication skills.
• Team player able to work with students, hotel staff, and office staff.

Responsibilities

• Efficiently manage arriving and departing groups at the hotel.
• Resolve issues that arise while with the group.
• Maintain a high level of professionalism and exceptional customer service at all times.
• Other duties as assigned by the Manager.

Skills

Team player

Communication skills

Organizational skills

Customer service

Tools

Microsoft Office

Job description

Company Introduction

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world - and themselves - in new ways.

Overview

The On-Site Coordinator is a customer service liaison representing WorldStrides to our customers on tour. An On-Site Coordinator is assigned to, and stays at, a hotel property housing our student tour groups. Responsibilities include assisting the group(s) with check-in and check-out procedures, coordinating group activities (i.e., breakfast and meeting space) with hotel staff, meeting nightly with the Program Leader to assist with the group's needs and requirements. On-Site Coordinators are not required to tour with the group(s) during the day, however, they must remain at the hotel at all times while the group is in-house.

Essential Functions

• Efficiently manage arriving and departing groups in an expedient, courteous, and customer-focused manner
• Manage any issues that occur while engaged with the group
• Maintain/exceed a high level of professionalism and provide exceptional customer service at all times
• Other duties as assigned by the Manager

Work Schedule

• Flexible, part-time, seasonal schedule during our busy season (March through June)
• Must be extremely flexible to accommodate scheduling needs - to sometimes include weekend work and extended stay assignments

Perks at Work

• Paid training
• Hotel accommodations booked by WorldStrides
• Meal per diem (if applicable)

Requirements

• Team player that works well with students, hotel, and office staff.
• Dedicated, reliable, energetic, enthusiastic, career-minded individual.
• Excellent written and oral communication skills.
• Highly organized, detail-oriented and skilled at multi-tasking.
• Quick thinking and creative problem-solving skills are required.
• Ability to tactfully manage stressful and/or challenging situations.
• Fundamental computer literacy/skills (Microsoft Office).
• Must be a minimum of 21 years of age.
• Must have a valid U.S. driver's license and the ability to drive in the New York metro area.
• Must be available to work during peak season from March through June.
• Must be able to walk up to five miles per day for consecutive days and lift 25 pounds.

New York Pay Range

$17 - $17 USD

WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.

As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, J-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Select seasonal roles may consider students on J-1 or F-1 visas.