On-Site Helpdesk & Printer Fleet Administrator

Xerox Corporation; Richland (WA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

Personal choice days

Paid time off

Job summary

Xerox Corporation in Richland, WA is seeking a full-time Helpdesk / On-Site Administrator to oversee the client’s printer fleet, manage supply and service needs, and coordinate with our support teams to maximize uptime and user satisfaction.

The role requires prior fleet-management experience, A+ Certification, and software/LAN printer knowledge; you will monitor equipment, drive resolution, and generate reports while delivering reliable customer service and cost control.

Qualifications

• Prior experience managing equipment fleet implementations.
• A+ Certification.
• Software / Server experience.
• Experience with printers and multifunctional devices on Local Area Networks.

Responsibilities

• Monitors all facets of the equipment fleet program to ensure that our client's performance standards are maintained, and contracted service levels are consistently met.
• Engages our client and/or third-party resources to anticipate and prevent problems, as well as to remedy problems as they occur.
• Acts as a supporting interface to all client locations for management of performance issues.
• Monitors the parts and supplies procurement and distribution program, as well as an onsite inventory of key parts and supply items, including waste toner bottles.
• Monitors Call / Support Center activity to ensure service response requirements are met and that parts arrive in support of dispatched service technicians at the appropriate place and time.
• Coordinates and tracks equipment moves, removals, and installations.
• Manages the collection of periodic meter readings, including review and validation.
• The Helpdesk / On-Site Administrator will work closely with our customer to integrate with the chosen helpdesk ticketing platform.
• Proactively manages proper configuration including set-up of consistent workflow scanning settings for all locations. For example, DHCP and MAC Address.
• Proactively manages firmware version prior to installation of new and swapped multifunctional devices to ensure ease of implementation. Maintains / updates the Supplier Fleet Management databases and generates / distributes appropriate periodic reports.
• Acts as an advocate for the client in all matters concerning the fleet and provides analysis, reporting and other support as required.

Skills

Fleet management

A+ Certification

Software experience

Printer LAN knowledge

Job description

Xerox Corporation in Richland, WA is seeking a full-time Helpdesk / On-Site Administrator to oversee the client’s printer fleet, manage supply and service needs, and coordinate with our support teams to maximize uptime and user satisfaction.

The role requires prior fleet-management experience, A+ Certification, and software/LAN printer knowledge; you will monitor equipment, drive resolution, and generate reports while delivering reliable customer service and cost control.