On-Site Help Desk Technician II – Windows & IT Support

Edgewater Federal Solutions, Inc.; Frederick (MD); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Flexible Spending Accounts

401K matching

Tuition Reimbursement

Exercise Reimbursement

Computer Reimbursement

Employee Assistance Program

Job summary

Edgewater Federal Solutions, Inc. is seeking a Help Desk Support Technician II to join our Corporate IT team at the Frederick headquarters. The ideal candidate will have over a year of experience supporting Windows computers and strong communication skills.

The role involves providing technical support, assisting with hardware and software issues, and maintaining a high level of customer service. The position offers various benefits including Paid Time Off, Medical Insurance, and Tuition

Qualifications

• Bachelor's degree in IT-related area is preferred, in lieu of a degree 2-4 years relevant experience is required.
• Experience with managing computer software and hardware.
• Strong troubleshooting and problem solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Provide technical support for Windows operating systems and various software applications.
• Assist users with installation, configuration, and troubleshooting of hardware and software.
• Provision and deploy new hardware for users.
• Maintain a high level of customer service for all support requests.
• Take ownership of user problems and be proactive when dealing with user issues.
• Ability to lead junior staff and coordinate tasks.

Skills

Technical support for Windows

Troubleshooting skills

Communication skills

Customer service

Team player

Education

Bachelor's degree in IT-related field

2-4 years relevant experience

Job description

Edgewater Federal Solutions, Inc. is seeking a Help Desk Support Technician II to join our Corporate IT team at the Frederick headquarters. The ideal candidate will have over a year of experience supporting Windows computers and strong communication skills.

The role involves providing technical support, assisting with hardware and software issues, and maintaining a high level of customer service. The position offers various benefits including Paid Time Off, Medical Insurance, and Tuition