Senior Helpdesk Technician II – On-Site & Networking Expert

Hartman Executive Advisors; Baltimore (MD); On-site; USD 34,000 - 55,000; Part time

Job summary

Hartman Executive Advisors is seeking a Helpdesk Support Technician II on a contract basis to serve as a Tier 2 escalation point for our commercial real-estate client. The role supports users by phone, email, text, and on-site visits across ten locations around Baltimore, MD, requiring strong communication and advanced technical skills.

You will troubleshoot complex issues, assist Tier 1, configure hardware/software, onboard new hires, monitor tickets, and coordinate with vendors.

Qualifications

• Excellent problem-solving and troubleshooting skills
• Detail-oriented approach to tasks
• Customer service-oriented attitude
• Must have own vehicle (car allowance provided)
• A+/Net+/Microsoft certifications required
• Advanced knowledge of LAN/WAN networks and TCP/IP troubleshooting
• Strong reading, writing, and verbal communication skills
• 5+ years of IT experience, including supporting a Microsoft Windows environment
• Experience maintaining and improving Microsoft 365 environments, including SharePoint and Teams
• Capable of working independently as well as part of a team
• Flexible, quick learner who is resourceful, perseveres, and understands the value of documentation
• Ability to communicate and work with all levels of staff who possess varying degrees of technical skills
• Ability to perform physical work, including squatting, kneeling, crawling, and lifting up to 25 pounds

Responsibilities

• Provide advanced troubleshooting and resolution for complex technical issues
• Assist Tier 1 support with escalated tickets and guidance as needed
• Install, configure, and troubleshoot computer hardware and software
• Assist with new hire onboarding account setup and change requests
• Monitor the helpdesk ticketing system queue and act as the primary point of contact for escalated issues
• Coordinate break/fix work with company vendors, including deliveries and installs
• Manage IT projects as needed and assist with departmental projects

Skills

Problem solving

Customer service

Communication

Windows support

Ticketing systems

Education

A+/Net+/Microsoft certifications

Tools

SharePoint

Teams

Microsoft 365

Windows environment

Job description

Hartman Executive Advisors is seeking a Helpdesk Support Technician II on a contract basis to serve as a Tier 2 escalation point for our commercial real-estate client. The role supports users by phone, email, text, and on-site visits across ten locations around Baltimore, MD, requiring strong communication and advanced technical skills.

You will troubleshoot complex issues, assist Tier 1, configure hardware/software, onboard new hires, monitor tickets, and coordinate with vendors.