On-Site Help Desk Technician II – Advanced IT Support

Bridge Technical Talent; North Kingstown (RI); On-site; USD 52,000 - 72,000; Full time

Job summary

Bridge Technical Talent in North Kingstown, RI is seeking a permanent full-time Help Desk Technician Level 2 to provide advanced technical support onsite. The role requires working Monday to Friday, 8:30am–5:00pm, and lifting up to 50 pounds.

You will diagnose hardware, software, and network issues, configure new hardware and mobile devices, and support O365, SharePoint, OneDrive, Active Directory, and Group Policy. Collaboration with senior IT staff is expected.

Qualifications

• The candidate must have a Bachelor's degree in Computer Science or equivalent IT experience.
• Minimum of 4 years of related work experience is required.
• Strong background in networking is preferred but not required.
• Proficient in Windows Server/Windows OS and Microsoft Office Suite.

Responsibilities

• Create, manage, and resolve support tickets using the ITSM system.
• Provide high-level technical support for hardware, software, networking, and peripherals.
• Set up and configure new hardware and software for incoming team members, including imaging and provisioning.
• Maintain desktop and mobile computing environments, addressing OS and productivity software issues.
• Diagnose and resolve network issues, including DNS, DHCP, VPN access.
• Perform hardware repairs and software upgrades for IT equipment.
• Collaborate with senior IT staff on projects and deployments.
• Maintain accurate records in the knowledge base.

Skills

Networking

Windows troubleshooting

Office 365

SharePoint

Active Directory

Group Policy

Mobile devices

Hardware setup

Troubleshooting

Documentation

Education

Bachelor's degree in Computer Science or equivalent IT work experience

Tools

VMware VDI

Job description

Bridge Technical Talent in North Kingstown, RI is seeking a permanent full-time Help Desk Technician Level 2 to provide advanced technical support onsite. The role requires working Monday to Friday, 8:30am–5:00pm, and lifting up to 50 pounds.

You will diagnose hardware, software, and network issues, configure new hardware and mobile devices, and support O365, SharePoint, OneDrive, Active Directory, and Group Policy. Collaboration with senior IT staff is expected.