Hearing Health Outreach Coordinator

NationsBenefits; Lexington (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

NationsBenefits is seeking a Hearing Ambassador to assist licensed dispensers, engage customers, educate about hearing wellness, schedule appointments, and contribute to growth through community outreach at the Sam's Club Hearing Aid Center in Scarborough, ME.

The role requires strong customer service and sales experience, comfort with scheduling, and ability to drive test bookings while promoting related products. On-site position with frequent outreach at events.

Qualifications

• Experience in customer service, sales, or retail.
• Proficiency with basic computer systems and scheduling software.
• Excellent oral and written communication; strong organization and problem-solving abilities.
• Experience scheduling patient/customer appointments.
• Ability to engage customers and generate qualified leads.

Responsibilities

• Have working knowledge of Hearing Aid Center products and services.
• Set the stage for tests and purchases when interacting with Members.
• Complete 30-50 outbound calls daily to prospective/existing customers.
• Secure minimum 4 immediate or scheduled hearing tests daily.
• Promote non-hearing aid products when appropriate.
• Target a 50% increase in non-hearing aid product sales.
• Learn and use handheld screener as intercept tool for leads.
• Assist in calling past tested Members for appointments.
• Promote HAC at Sam's Club events and marketing events.
• Work primarily in HAC but spend 95% of time walking the club and setting tests.

Skills

Customer service

Sales

Scheduling software

Communication skills

PC hardware/software

Job description

NationsBenefits is seeking a Hearing Ambassador to assist licensed dispensers, engage customers, educate about hearing wellness, schedule appointments, and contribute to growth through community outreach at the Sam's Club Hearing Aid Center in Scarborough, ME.

The role requires strong customer service and sales experience, comfort with scheduling, and ability to drive test bookings while promoting related products. On-site position with frequent outreach at events.