On-site Healthcare Referrals Ops Clerk

Apex Systems; Pasadena (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Benefits package

401K with company match

ESPP program

Job summary

Apex Systems is hiring a Clerk for a large healthcare client in Pasadena, CA. The role supports Care at Home referral management operations, focusing on accurate processing and coordination of health referrals with community partners.

The position is on-site and requires attention to documentation, workflow efficiency, and confidentiality. Responsibilities include processing Start of Care referrals, troubleshooting system escalations, coordinating with internal teams and providers, updating EMR

Qualifications

• High School Diploma or GED required.
• Minimum of two years clerical experience in healthcare operations, referral coordination, case management support, or authorization processing.
• Experience with electronic medical records and referral management systems.
• Ability to handle confidential information and HIPAA compliance.

Responsibilities

• Process Start of Care and specialized referrals for outsourcing to community agencies efficiently and accurately.
• Troubleshoot and resolve operational escalations and system exceptions using critical thinking and analytical skills.
• Coordinate actively with internal teams and external providers to obtain necessary clarifications and facilitate smooth referral routing.
• Update referral status, episode information, and detailed documentation within electronic medical record systems.
• Perform general clerical duties including sorting, indexing, and filing materials according to established systems.
• Operate standard office equipment and manage clinical documentation packets through designated systems.

Skills

EMR proficiency

Referral coordination

Documentation management

HIPAA compliance

Education

High School Diploma or GED

Tools

EMR software

Job description

Apex Systems is hiring a Clerk for a large healthcare client in Pasadena, CA. The role supports Care at Home referral management operations, focusing on accurate processing and coordination of health referrals with community partners.

The position is on-site and requires attention to documentation, workflow efficiency, and confidentiality. Responsibilities include processing Start of Care referrals, troubleshooting system escalations, coordinating with internal teams and providers, updating EMR