Clerk - Healthcare Operations, Referral Coordinations

Apex Systems; Pasadena (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Benefits package

401K with company match

ESPP program

Job summary

Apex Systems is hiring a Clerk for a large healthcare client in Pasadena, CA. The role supports Care at Home referral management operations, focusing on accurate processing and coordination of health referrals with community partners.

The position is on-site and requires attention to documentation, workflow efficiency, and confidentiality. Responsibilities include processing Start of Care referrals, troubleshooting system escalations, coordinating with internal teams and providers, updating EMR

Qualifications

• High School Diploma or GED required.
• Minimum of two years clerical experience in healthcare operations, referral coordination, case management support, or authorization processing.
• Experience with electronic medical records and referral management systems.
• Ability to handle confidential information and HIPAA compliance.

Responsibilities

• Process Start of Care and specialized referrals for outsourcing to community agencies efficiently and accurately.
• Troubleshoot and resolve operational escalations and system exceptions using critical thinking and analytical skills.
• Coordinate actively with internal teams and external providers to obtain necessary clarifications and facilitate smooth referral routing.
• Update referral status, episode information, and detailed documentation within electronic medical record systems.
• Perform general clerical duties including sorting, indexing, and filing materials according to established systems.
• Operate standard office equipment and manage clinical documentation packets through designated systems.

Skills

EMR proficiency

Referral coordination

Documentation management

HIPAA compliance

Education

High School Diploma or GED

Tools

EMR software

Job description

## Job Description# Clerk - Healthcare Operations, Referral CoordinationsApply**Job#: 3056792****Job Description:**Apex Systems is hiring a Clerk for a large Healthcare client.**Location:** Pasadena, California (On-site)Role OverviewAn established organization in the healthcare sector is seeking a detail-oriented and collaborative Clerk to support operational workflows. This position is essential for Care at Home referral management operations, focusing on the accurate processing and coordination of health referrals with community partners. The selected candidate will collaborate with clinical teams, manage documentation, and resolve operational exceptions to ensure seamless service delivery.Key Responsibilities* Process Start of Care and specialized referrals for outsourcing to community agencies efficiently and accurately.* Troubleshoot and resolve operational escalations and system exceptions using critical thinking and analytical skills.* Coordinate actively with internal teams and external providers to obtain necessary clarifications and facilitate smooth referral routing.* Update referral status, episode information, and detailed documentation within electronic medical record systems.* Perform general clerical duties including sorting, indexing, and filing materials according to established systems.* Operate standard office equipment and manage clinical documentation packets through designated systems.* Proofread documents, complete required operational forms, and verify approved services and visit frequencies.* Prioritize workqueues according to urgency, age, and organizational guidelines to prevent duplication of work.* Maintain productivity standards and adhere strictly to confidentiality, HIPAA, and organizational policies.Required Qualifications**Education:** High School Diploma or GED is required.**Experience:** Minimum of two years of clerical experience in healthcare operations, referral coordination, case management support, or authorization processing.**Technical Skills:** Proficiency with electronic medical records and referral management systems, along with basic to intermediate computer skills in standard word processing applications.Preferred Qualifications* Bachelor's degree from an accredited institution.* Experience working in home health, managed care, utilization management, or electronic medical record workqueue systems.* Demonstrated ability to learn complex processes quickly and perform repetitive tasks with a high degree of accuracy.* Strong teamwork capabilities and the ability to collaborate across multiple departments. *Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.**Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy**Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.**Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.**If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.**UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.***Employee Type:** Contract**Location:** Pasadena, CA, US**Job Type:****Date Posted:** October 22, 2026**Pay Range:** $25 - $26 per hour