On-Site Healthcare IT Support Specialist

EmergeOrtho

Hickory (NC)

On-site

USD 52,000 - 68,000

Full time

3 days ago

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Benefits offered by this job

401(k)

Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

Health Savings Account

Paid Time Off

Holiday Pay

Employee Assistance Program

Life Insurance

Short Term Disability

Long Term Disability

Pet Insurance

Milestone Bonus Program

Job summary

EmergeOrtho is seeking an IT Support Specialist to join our Foothills Region on-site team in North Carolina. You will provide customer service-focused technical support to physicians and staff, handling routine service desk tasks, hardware and software troubleshooting, and on-site installations.

You will analyze logs, assist with new solutions, and participate in testing while prioritizing requests in a fast-paced healthcare environment.

Qualifications

2-year AAS degree in Information Technology, or the equivalent.
Minimum of 2 years of experience in a medical office environment is preferred.
Knowledge of troubleshooting techniques on hardware and software.
Skill in analyzing, diagnosing, and resolving software and hardware problems and their inter-relationships with available tools.
Knowledge of client/server system concepts.
Knowledge of networking design concepts.
Ability to install and configure computer equipment.
Ability to adapt to rapidly developing and changing technology.
Ability to work in a fast-paced environment and prioritize multiple tasks and demands.
Ability to maintain composure in stressful situations.
Ability to establish and maintain effective working relationships with co-workers and providers.
Excellent interpersonal and communication skills.

Responsibilities

Interface with providers and staff to troubleshoot hardware and software problems.
Create support trouble tickets for all support-related issues.
Install and configure software and computer systems.
Analyze records and logs to spot underlying trends and issues.
Support the implementation of new solutions and applications.
Participate in testing and evaluation of new applications and processes.
Assist in password or login problems with corporate applications and systems.
Participate in business-wide meetings, providing insight and recommendations for technical duties performed.