On-Site Healthcare Customer Support Specialist

Sharecare Operating Company, Inc.; Opelika (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Sharecare is seeking a Customer Service Representative to handle inbound calls from members and providers in a medical facility in Opelika, AL. You will enter data, document communications, and deliver courteous, professional service while navigating standard scripts and procedures.

Responsibilities include assessing caller needs, educating on program benefits, meeting call center metrics, and collaborating with teams.

Qualifications

• High School Diploma required.
• Prior experience in a customer service related field preferred.
• Excellent communication skills and ability to multi-task.
• Knowledge of medical records and ROI concepts preferred.
• Understanding of HIPAA preferred.
• Familiarity with Word & Outlook and general computer skills.

Responsibilities

• Answer inbound calls from members and providers.
• Input data and document communications accurately.
• Provide high level of customer service with courtesy and professionalism.
• Educate callers on program benefits as needed.
• Escalate issues internally and follow up.

Skills

Great communication skills

Must multi-task

Teamwork

Fast-moving environment adaptation

Medical records experience

ROI knowledge

HIPAA knowledge (preferred)

Computer literacy

Education

High School Diploma

Tools

Microsoft Word

Outlook

Keyboard proficiency

Job description

Sharecare is seeking a Customer Service Representative to handle inbound calls from members and providers in a medical facility in Opelika, AL. You will enter data, document communications, and deliver courteous, professional service while navigating standard scripts and procedures.

Responsibilities include assessing caller needs, educating on program benefits, meeting call center metrics, and collaborating with teams.