On-Site Medical Customer Advocate

Sharecare; Opelika (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Sharecare is seeking a Customer Service Representative to handle inbound calls from members and providers, input data, and deliver exceptional service. The role is on-site at a medical facility in Opelika, AL, requiring accurate documentation and problem resolution.

Candidates should have a High School Diploma and strong communication skills, with HIPAA awareness preferred. The position emphasizes teamwork and ability to work in a fast-paced environment with standard scripts and procedures.

Qualifications

• High School Diploma required.
• Prior experience in a customer-service related field preferred.
• Excellent communication skills.
• Ability to multitask.

Responsibilities

• Answer inbound calls from members and providers.
• Input data accurately into the computerized system.
• Provide high level of customer service with courtesy and professionalism.
• Record communications consistently and accurately.
• Escalate issues as needed and follow up.

Skills

Communication skills

Multi-tasking

Team collaboration

HIPAA awareness

Education

High School Diploma

Tools

Microsoft Word

Outlook

Job description

Sharecare is seeking a Customer Service Representative to handle inbound calls from members and providers, input data, and deliver exceptional service. The role is on-site at a medical facility in Opelika, AL, requiring accurate documentation and problem resolution.

Candidates should have a High School Diploma and strong communication skills, with HIPAA awareness preferred. The position emphasizes teamwork and ability to work in a fast-paced environment with standard scripts and procedures.