On-Site Healthcare Communications Operator

Cambridge Health Alliance; Everett (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Cambridge Health Alliance's CHA Everett Hospital is seeking a Communications Operator to provide frontline support in the centralized Communications Center on site. You will greet callers, route time-sensitive requests, and transfer information accurately to clinicians and staff across CHA sites.

Under supervision, you will use PC-based telephone and data programs, maintain professionalism, handle multiple tasks, and support a fast-paced team while upholding customer service standards at 8-hour

Qualifications

• High School diploma or equivalent.
• Able to read and write English and follow instructions.
• At least 1 year on a computerized switchboard with customer service in a fast-paced setting; familiar with beeper paging.

Responsibilities

• Greet callers over the telephone with a professional and helpful attitude.
• Handle time-sensitive communications and transfer to the correct person or department.

Skills

Reading and writing English

Customer service experience

Education

High School diploma or equivalent

Tools

Telephone switchboard equipment

Job description

Cambridge Health Alliance's CHA Everett Hospital is seeking a Communications Operator to provide frontline support in the centralized Communications Center on site. You will greet callers, route time-sensitive requests, and transfer information accurately to clinicians and staff across CHA sites.

Under supervision, you will use PC-based telephone and data programs, maintain professionalism, handle multiple tasks, and support a fast-paced team while upholding customer service standards at 8-hour