Communication Operator

Cambridge Health Alliance; Everett (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Cambridge Health Alliance's CHA Everett Hospital is seeking a Communications Operator to provide frontline support in the centralized Communications Center on site. You will greet callers, route time-sensitive requests, and transfer information accurately to clinicians and staff across CHA sites.

Under supervision, you will use PC-based telephone and data programs, maintain professionalism, handle multiple tasks, and support a fast-paced team while upholding customer service standards at 8-hour

Qualifications

• High School diploma or equivalent.
• Able to read and write English and follow instructions.
• At least 1 year on a computerized switchboard with customer service in a fast-paced setting; familiar with beeper paging.

Responsibilities

• Greet callers over the telephone with a professional and helpful attitude.
• Handle time-sensitive communications and transfer to the correct person or department.

Skills

Reading and writing English

Customer service experience

Education

High School diploma or equivalent

Tools

Telephone switchboard equipment

Job description

Location: CHA Everett Hospital
Category: Clerical and Administrative Support
Department: IT Communications
Job Type: Full Time
Union Name: SEIU 1199

Work Schedule: DayLength Of Shift(s) In Hours: 8 hours
Shift Details: Mon, Tues, Fri 8am-4:30pm - Wed & Thurs 7:30a-4p
Hours/Week: 40
Weekend Requirements: No
Holiday Requirements: Yes, if the holiday falls on your schedule
On Call Requirements: No

This position works on site at the Everett Hospital.

The IT Communications Department provides operation support for all telecommunications systems for all Cambridge Health Alliance sites. Summary: Under the general supervision of the Communications Center Supervisor, the Communications Operator performs routine, emergency and special communications procedures using PC based telephone and data programs to support all CHA hospitals, health centers & administrative offices. Operators handle telephone inquiries from patients, community at large and CHA clinicians and staff and provide accurate information and/or telephone transfer services to the appropriate person or department.

The Communications Operator accesses on-line directories, on-call schedules, policies and procedures; assists in locating physicians and staff within a fast paced centralized Communications Center. Essential job functions include greeting customers over the telephone with a professional and helpful attitude, accurately handling time sensitive communications requests, efficiently using resources, demonstrating a high level of teamwork, paying attention to detail, and processing multiple tasks between different functions.

Qualifications:

• High School diploma or equivalent.
• Able to read and write English and follow instructions.
• Minimum of 1 year experience operating computerized telephone operator switchboard equipment and personal computer with 6 months having been in direct customer service interaction (via telephone) in a fast-paced, high pressure service environment; familiar with beeper paging units.

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.