On-Site Health & Wellness Support Guide (Chapel Hill)

Well; Chapel Hill (NC); Vor Ort; USD 27.000 - 39.000; Vollzeit

Zusammenfassung

Well is hiring a Well Guide (Member Services Support) in Chapel Hill, NC. The role focuses on delivering world-class member experiences through empathy, coaching, and proactive assistance, guiding members toward their health goals while navigating benefits and the healthcare system.

As part of a diverse, mission-driven team, you will work across phone, email, and chat, collaborating with nurses and specialists to ensure smooth interactions and protect member data in line with HIPAA and company

Qualifikationen

• Experience in customer-facing roles is preferred.
• Excellent written and verbal communication skills.
• Ability to collaborate with cross-functional teams.
• Comfort navigating computer systems and software used for member services.

Aufgaben

• Participate in onboarding to set up success as a front line member.
• Build sustained relationships with members via phone, email, and chat.
• Become subject matter expert to help members navigate healthcare and set health goals.
• Coach members to engage and achieve their health goals.
• Collaborate with nurses and other specialists to address member needs.
• Maintain data security and privacy per HIPAA policies.

Kenntnisse

Customer experience

Excellent communication

Team player

Problem solving

Adaptability

Willing to learn

CRM experience

G Suite

Ticketing systems

8-hour shift availability

Tools

CRM systems

Jobbeschreibung

Well is hiring a Well Guide (Member Services Support) in Chapel Hill, NC. The role focuses on delivering world-class member experiences through empathy, coaching, and proactive assistance, guiding members toward their health goals while navigating benefits and the healthcare system.

As part of a diverse, mission-driven team, you will work across phone, email, and chat, collaborating with nurses and specialists to ensure smooth interactions and protect member data in line with HIPAA and company