Health & Wellness Concierge – Member Services

Well Dot, Inc; Chapel Hill (NC); On-site; USD 27,000 - 39,000; Full time

Job summary

Well is a healthcare innovation company delivering member-centric services with a SaaS backbone. We seek a Well Guide to support members, answer questions on medical benefits, coach health goals, and navigate the healthcare system.

You will be part of a diverse, collaborative team reporting to the Member Services Supervisor and contributing to a high-standard customer experience. Join a mission-driven environment with an emphasis on empathy, professional growth, and secure handling of sensitive

Qualifications

• Customer experience preferred but not required.
• You are passionate about health and wellness.
• Excellent verbal and written communication skills with a positive, empathetic, genuine and professional communication style.
• You are a team player - you’ve demonstrated an ability and passion for collaborating with others to achieve goals.
• You can quickly and thoroughly solve problems.
• You are adaptable and thrive in a coaching environment.
• You find value in opportunities where you are able to learn and grow.
• Availability to work an 8-hour shift

Responsibilities

• Participate in an initial onboarding process that sets you up for success as a front line team member and provides you with career-enhancing professional skills
• Work towards building sustained and meaningful relationships between members and Well via multiple communication channels (e.g., phone, email, and chat)
• Become a subject matter expert and coach in helping members navigate healthcare and set and achieve their own health and wellness goals.
• Coach our members through various activities that drive engagement and optimal health outcomes for our members.
• Collaborate with other team members, including nurses and other specialists as needed to address a member's needs.
• Take personal responsibility for keeping all Well systems and data, including sensitive member data, secure and safe, according to Well data and security policies and HIPAA guidelines.

Skills

Customer experience

Communication skills

Teamwork

Collaboration

Problem solving

Adaptability

Learning mindset

Tools

G Suite

Ticketing systems

CRM systems

Job description

Well is a healthcare innovation company delivering member-centric services with a SaaS backbone. We seek a Well Guide to support members, answer questions on medical benefits, coach health goals, and navigate the healthcare system.

You will be part of a diverse, collaborative team reporting to the Member Services Supervisor and contributing to a high-standard customer experience. Join a mission-driven environment with an emphasis on empathy, professional growth, and secure handling of sensitive