On-Site Guest Services Lead - Camp Operations

Lafayette Economic Development Authority (Leda); Monahans (TX); On-site; USD 55,000 - 81,000; Full time

Job summary

The Lemoine Company, L.L.C. is seeking a Guest Services Lead to direct daily front‑of‑house operations at a remote workforce housing community in West Texas.

You will oversee check‑in/check‑out, room assignments, resident communication, service requests, and staff performance to ensure a high‑quality resident experience. Based at the West Texas camp, this on‑site role requires coordinating with housekeeping, maintenance, laundry, and administration to keep rooms ready, resolve issues in real

Qualifications

• Associate's or Bachelor's degree in hospitality, business, customer service management, or related field, or equivalent operational experience.
• 4+ years of guest services, front desk, lodging operations, or high-volume customer-facing roles, including at least 2 years leading or supervising staff on a shift-based environment.
• Experience in remote workforce housing, large-scale lodging, or comparable austere accommodation settings is strongly preferred.
• Demonstrated ability to manage check-in/check-out workflows, occupancy tracking, room assignments, service request resolution, and shift handoffs under high volume.

Responsibilities

• Direct the guest services team on the assigned shift, including scheduling, attendance confirmation, task assignment, coaching, and performance follow‑up to meet occupancy and service demands.
• Direct high‑volume check‑in and check‑out operations, verifies room readiness, assigns accommodations according to priority and availability, and communicates arrival and departure information to supporting departments.
• Maintains real‑time occupancy tracking, room status boards, and daily logs covering arrivals, departures, no‑shows, extensions, and open service requests.
• Serves as the primary on‑site point of contact for resident inquiries, service requests, and complaints; coordinates prompt resolution with the responsible department and confirms closeout.
• Conducts start‑of‑shift briefings and structured handoffs that cover occupancy, room readiness, pending requests, resident concerns, and required follow‑through.
• Coordinates with housekeeping, laundry, maintenance, and administration on room turns, work orders, key control, and access issues to keep rooms available and serviceable.
• Monitors guest services quality standards, reinforces procedures, documents deficiencies, and escalates recurring performance or service gaps to the Camp Manager.
• Prepares and submits accurate shift reports on occupancy, service volume, resolution times, incidents, and open items for Camp Manager review.
• Supports emergency and severe‑weather response by accounting for residents, communicating instructions, and assisting with controlled movement or shelter‑in‑place actions as directed.
• Maintains organized records, key inventories, and front‑desk systems while protecting resident information in accordance with company standards.

Skills

Guest services

Front desk operations

Staff supervision

Occupancy tracking

Education

Degree in hospitality or related field

Job description

The Lemoine Company, L.L.C. is seeking a Guest Services Lead to direct daily front‑of‑house operations at a remote workforce housing community in West Texas.

You will oversee check‑in/check‑out, room assignments, resident communication, service requests, and staff performance to ensure a high‑quality resident experience. Based at the West Texas camp, this on‑site role requires coordinating with housekeeping, maintenance, laundry, and administration to keep rooms ready, resolve issues in real