On‑Site Field Technician: Hardware & Software Installations

Diebold Nixdorf, Incorporated

Albany (GA)

On-site

USD 42,000 - 68,000

Full time

4 days ago

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Job summary

Diebold Nixdorf, Incorporated is seeking a Field Service Technician to install, debug and maintain product hardware and software at customer sites. You will perform scheduled inspections, routine maintenance and minor repairs, while ensuring systems operate correctly and customers understand their functionality.

You will gain familiarity with field service practices, troubleshoot using diagnostic tools, and train customers on installed solutions.

Qualifications

Education or equivalent work experience required.
Minimum of 1-2 years of relevant experience in Field Services.
Good written and verbal communication skills.
Driver's license and driving record adequate for company fleet.

Responsibilities

Installs, debugs and maintains hardware and software on customer premises.
Performs scheduled inspections, cleaning and minor repairs as directed.
Inspects products for correct operation and escalates issues per procedure.
Schedules services and completes required paperwork with customers.
Ensures customer satisfaction and understanding of product functionality.
Gains familiarity with Field Service Technician practices and procedures.
Performs troubleshooting using diagnostic tools to analyze hardware and software failures.
Performs hardware repairs at the component level.
Cleans and adjusts mechanical components.
Configures and installs applicable software.
Performs preventive maintenance and refills consumables.
IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
Trains customers on usage and operation of installed systems.
Participates in ongoing trainings and KPI initiatives.
Assists with special projects as assigned.