Field Service Technician: On-Site Install, Debug & Repair

Diebold Inc.; Grand Island (NE); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Diebold Nixdorf is seeking an on-site service technician to install, diagnose and maintain hardware and software at customer locations. You will perform routine inspections, resolve issues, and escalate complex problems according to procedures.

This role requires scheduling tasks, ready communication with customers, and accurate service documentation. The ideal candidate can work independently in a dynamic field service environment, travel to multiple sites, and ensure high levels of customer

Qualifications

• Installs and maintains hardware and software at customer sites.
• Diagnoses issues and performs repairs or escalates per procedure.
• Completes service paperwork and coordinates with customers.

Responsibilities

• Installs, debugs and provides technical maintenance for product hardware and software, mainly on customer premises.
• Inspects products for correct operation and resolves issues; escalates as needed.
• Schedules services and ensures customer satisfaction with service delivery.

Skills

Technical maintenance

On-site service

Problem solving

Customer communication

Tools

Hardware diagnostics

Software debugging

Job description

Diebold Nixdorf is seeking an on-site service technician to install, diagnose and maintain hardware and software at customer locations. You will perform routine inspections, resolve issues, and escalate complex problems according to procedures.

This role requires scheduling tasks, ready communication with customers, and accurate service documentation. The ideal candidate can work independently in a dynamic field service environment, travel to multiple sites, and ensure high levels of customer