On-Site Field Service Tech – Office Equipment Expert

Advanced Business Methods, Inc.; Oakdale (MN); On-site; USD 50,000 - 67,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, Dental, and Vision insurance

PTO

Parental Leave

Employee Stock Ownership Plan (ESOP)

FSA / HSA

Life and AD&D Insurance

Short-Term Disability

Job summary

Advanced Business Methods (ABM) in Oakdale, MN, is seeking a Service Technician to deliver on-site repair and maintenance of office technology equipment. The role emphasizes strong troubleshooting, customer service, and reliable field service at customer locations.

You'll diagnose mechanical and electrical issues, perform repairs, manage tools and parts, and travel for training as needed. Valid driver's license required; ESOP culture valued.

Qualifications

• High School Diploma or equivalent.
• Previous experience servicing office equipment, copiers, printers or similar technology preferred.
• A background in basic networking, electronics or previous experience working with mechanical components are a plus.
• Valid driver's license and clean driving record.

Responsibilities

• Participate as a full member of our service work group by contributing to the group's productivity
• Provide excellent customer service by repairing and servicing office technology equipment at a customer's location
• Troubleshoot equipment to identify the malfunction, then perform mechanical or electrical adjustments
• Diagnose and repair equipment using product manuals, AC-DC multi-meter, laptop and manufacturer tech support
• Manage assigned parts, tools, vehicle, laptop and cell phone
• Setup new equipment and prepare them for installation
• At times, assist in the delivery, installation, and networking of new equipment
• Attend training classes provided by our in-house trainer
• Travel out of state for training if necessary
• Take responsibility for the satisfaction of the customer by providing timely and courteous service

Skills

Problem Solving

Customer Relationship Management

Time Management

Technical Aptitude

Attention to Detail

Education

High School Diploma or equivalent

Job description

Advanced Business Methods (ABM) in Oakdale, MN, is seeking a Service Technician to deliver on-site repair and maintenance of office technology equipment. The role emphasizes strong troubleshooting, customer service, and reliable field service at customer locations.

You'll diagnose mechanical and electrical issues, perform repairs, manage tools and parts, and travel for training as needed. Valid driver's license required; ESOP culture valued.