Field Service Technician - Employee-Owned & Great Benefits

Advanced Business Methods, Inc.; Bismarck (ND); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, Dental, and Vision insurance

Paid Time Off (PTO)

Parental Leave

Employee Stock Ownership Plan (ESOP)

Flexible Spending Account (FSA) / HSA

Life and AD&D Insurance

Short-Term Disability

Job summary

Advanced Business Methods (ABM) is seeking a Field Service Technician to maintain and repair office technology equipment at customer locations in Bismarck, ND. The role emphasizes on-site problem solving, customer service, and reliable field support from Monday to Friday.

As an employee-owned ESOP company, ABM fosters teamwork, ongoing training, and commitment to service quality. The technician will manage tools, parts, a company vehicle, and communications while ensuring customer satisfaction.

Qualifications

• High School Diploma or equivalent is required.
• Previous experience servicing office equipment, copiers, printers or similar technology preferred.
• Valid driver's license and clean driving record.

Responsibilities

• Provide on-site repair and servicing of office technology equipment at customer locations.
• Troubleshoot equipment to identify malfunctions and perform mechanical or electrical adjustments.
• Diagnose and repair equipment using manuals, meters, laptops, and manufacturer tech support.
• Manage assigned parts, tools, vehicle, laptop and cell phone.
• Attend training classes provided by in-house trainer.
• Take responsibility for customer satisfaction by delivering timely and courteous service.

Skills

Problem Solving & Diagnostics

Customer Relationship Management

Time Management

Technical Aptitude

Attention to Detail

Education

High School Diploma or equivalent

Job description

Advanced Business Methods (ABM) is seeking a Field Service Technician to maintain and repair office technology equipment at customer locations in Bismarck, ND. The role emphasizes on-site problem solving, customer service, and reliable field support from Monday to Friday.

As an employee-owned ESOP company, ABM fosters teamwork, ongoing training, and commitment to service quality. The technician will manage tools, parts, a company vehicle, and communications while ensuring customer satisfaction.