On-Site Field Service Engineer – Life Sciences Equipment

azenta; United States; On-site; USD 70,000 - 95,000; Full time

Job summary

Azenta Life Sciences in Frederick, Maryland is seeking a Customer Support Engineer to join our on-site field service team. You will install, service, and maintain Azenta equipment and software at the customer site, ensuring uptime and adherence to safety and quality standards.

The role requires a technical AS degree or certificate, 5 years of relevant experience or military training, strong electrical and mechanical skills, and excellent communication with customers.

Qualifications

• AS degree or technical certificate required.
• Minimum 5 years related work experience or military technical training.
• Strong electrical and mechanical background.
• Excellent written and spoken English; able to interface with customers.
• Valid driver’s license and ability to obtain passport.
• Experience with Windows/DOS environments; Oracle experience beneficial.
• Willingness to travel to customer sites, including possible international travel.

Responsibilities

• Install, modify, repair, conduct preventive maintenance on equipment and systems per Azenta policies.
• Interface with customers to uphold contract SLA and satisfaction levels.
• Maintain a safe and clean working environment per policies.
• Attain Equipment Service and Operation Certification on equipment and systems.
• Submit Service and Status Reports on all support activities.
• Adapt to changing priorities and handle escalations and admin duties.
• Provide PoC for customer and Azenta Management.
• Provide weekly system performance summaries including events and root-cause analysis.
• Assist with sample migration and data transfer for customers.

Skills

English communication

Troubleshooting

Electrical & mechanical

Customer interfacing

Problem solving

Education

AS degree or technical certificate

Tools

Oracle

Job description

Azenta Life Sciences in Frederick, Maryland is seeking a Customer Support Engineer to join our on-site field service team. You will install, service, and maintain Azenta equipment and software at the customer site, ensuring uptime and adherence to safety and quality standards.

The role requires a technical AS degree or certificate, 5 years of relevant experience or military training, strong electrical and mechanical skills, and excellent communication with customers.