On-Site Field Service Engineer – Life Sciences

Azenta US, Inc.; Frederick (MD); On-site; USD 54,000 - 68,000; Full time

Job summary

Azenta Life Sciences, a global leader in the life sciences arena, seeks a Customer Support Engineer on-site at the Frederick, Maryland location to install, diagnose, repair and maintain Azenta equipment and systems. You will interface with customers to ensure SLA compliance and support service delivery, while following policies and safety protocols.

Ideal candidates hold an AS degree or technical certificate with 5 years of related experience, strong electrical/mechanical background, excellent

Qualifications

• Associate of Science (AS) degree, technical certificate or equivalent experience is required.
• A minimum of 5 years related work experience or military technical training is required.
• Strong Electrical & Mechanical background.
• Must possess excellent communication skills with the ability to read, write and speak with clarity in the English language and interface effectively with customers and peers.
• Must be proficient with use of a PC, Windows, and DOS based Operating Systems.
• Oracle experience highly beneficial.

Responsibilities

• Install, modify, repair, conduct preventive diagnosis, and perform maintenance on the software and hardware of the equipment and systems while adhering to Azenta's policies, procedures and work direction of supervisor or shift/site lead.
• Interface with customers to ensure contract SLA & customer satisfaction levels are maintained with terms of the service agreement/provision.
• Maintain a safe and clean working environment by conforming at all times to Azenta's and customer’s work protocols and policies.
• Attain Equipment Service and Operation Certification on equipment and systems as defined.
• Submit reports, such as Service and Status Reports, on all support activities as defined and required.
• Productively react to changing priorities such as Tool or Line down and escalations and support organizational and administrative duties.
• Adopt PoC for both customer and internal Azenta Management.
• Provide weekly system performance summaries that reports number of system events (weekly, monthly, and rolling), issue pareto analysis, and root cause / corrective actions.
• Assist with sample migration (initial transfer from old format to new format and load into customer Store)

Skills

Communication skills

Electrical & Mechanical

Education

AS degree or technical certificate

Tools

Oracle

Windows/DOS

Job description

Azenta Life Sciences, a global leader in the life sciences arena, seeks a Customer Support Engineer on-site at the Frederick, Maryland location to install, diagnose, repair and maintain Azenta equipment and systems. You will interface with customers to ensure SLA compliance and support service delivery, while following policies and safety protocols.

Ideal candidates hold an AS degree or technical certificate with 5 years of related experience, strong electrical/mechanical background, excellent