On-Site Life Sciences Support Engineer

Azenta Inc.; United States; Remote; USD 54,000 - 68,000; Full time

Job summary

Azenta Inc. is seeking a Customer Support Engineer to join the on-site team in Frederick, Maryland. You will install, diagnose, and maintain equipment while ensuring customer satisfaction and SLA compliance.

The role requires strong English communication, troubleshooting, and the ability to work closely with customers and internal teams. Ideal candidates hold an AS or technical certificate with 5+ years of related experience, a valid driver's license, and the ability to travel as needed.

Qualifications

• AS degree or technical certificate is required.
• 5+ years related work experience or military technical training is required.
• Excellent communication skills with the ability to read, write and speak clearly in English.
• Strong systematic troubleshooting skills to identify root causes and implement corrective action.
• Must have a valid driver’s license and reliable transportation.
• Able to obtain a valid passport for employment term.
• Prior experience interfacing with customers and meeting SLAs is preferred.
• Experience with reporting and documentation using standard software.

Responsibilities

• Install, modify, repair, diagnose, and maintain software and hardware on equipment and systems.
• Interface with customers to ensure SLA adherence and satisfaction.
• Maintain safe work environment following policies and customer protocols.
• Achieve Equipment Service and Operation Certification as defined.
• Submit Service and Status reports for all activities.
• Adapt to changing priorities and support organizational duties.
• Provide weekly system performance summaries and Pareto/root-cause analysis.
• Assist with sample migration and data loading as required.

Education

AS degree or technical certificate

5+ years experience or military training

Tools

Oracle

Windows/DOS

Job description

Azenta Inc. is seeking a Customer Support Engineer to join the on-site team in Frederick, Maryland. You will install, diagnose, and maintain equipment while ensuring customer satisfaction and SLA compliance.

The role requires strong English communication, troubleshooting, and the ability to work closely with customers and internal teams. Ideal candidates hold an AS or technical certificate with 5+ years of related experience, a valid driver's license, and the ability to travel as needed.