Informatics Service Engineer

Agilent Technologies; United States; A distancia; USD 70.000 - 95.000; Jornada completa

Descripción de la vacante

Agilent Technologies Inc. is seeking a field service engineer to support customers through on-site installation, maintenance and repair of complex systems, including hardware, software and networking components.

You will optimize configurations, diagnose performance issues and advise on preventive maintenance to minimize downtime. You will collaborate with internal teams across Support, Sales, Marketing and R&D, and may deliver technical training and workshops for field engineers or customers.

Formación

• Educational background in Information Technology, Computer Science, or related field.
• Experience managing, administering, or building Windows Server environments.
• Experience designing, implementing, or supporting network infrastructure.
• Experience with virtualized environments and cloud platforms (AWS, Azure) or relevant certifications.

Responsabilidades

• Support customers with on-site installation, implementation, maintenance and repair of systems (hardware, software, networking, OS).
• Install and optimize hardware/software/network configurations at customer sites.
• Diagnose and resolve product performance problems and provide preventive maintenance guidance.
• Collaborate with Support, Sales, Marketing and R&D to deliver solutions and escalate issues as needed.
• May deliver internal technical training and maintenance seminars/workshops for field engineers or customers.

Conocimientos

Windows Server

Network design

Cloud platforms

Virtualization

IT fundamentals

Customer engagement

Educación

Information Technology / Computer Science

Herramientas

AWS

Azure

Descripción del empleo

Job Description

Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems. Installs and optimizes hardware/software/network products and configurations at customer sites. Diagnoses and resolves product performance problems. Performs maintenance and repair services. Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers’ business. Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software. Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers. May have knowledge of third-party products. May deliver internal technical training and maintenance seminars and workshops for field engineers or customers. May train other field engineers or customers. May calibrate equipment on-site for large volume customers. May qualify leads.
Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Qualifications

Preferred Technical Qualifications:

• Educational background or professional expertise in Information Technology, Computer Science, or a related field.
• Experience managing, administering, or building Windows Server environments.
• Experience designing, implementing, or supporting network infrastructure.
• Experience with virtualized environments and cloud platforms (e.g., AWS, Microsoft Azure), or relevant certifications.

Language and Customer Engagement Requirements:

Native-level Japanese communication skills, with the ability to engage in detailed technical and business discussions with both Agilent employees and Japanese customers. Strong understanding of Japanese customer expectations and business practices.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

Occasional

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support