On-Site Elementary IT Support Specialist

Mission Consolidated Independent School District; United States; On-site; USD 29,000 - 40,000; Full time

Job summary

Mission Consolidated Independent School District seeks a Campus Computer Technician to support Alton Elementary and Salinas Elementary by maintaining computer hardware, software, and network infrastructure. You will respond to help-desk requests, troubleshoot issues, and install and configure equipment across two campuses.

Under supervision, you will manage student accounts (Active Directory), assist with the student information system, setup audiovisual equipment, and perform software/hardware

Qualifications

• Education/Certification: High school diploma
• Special Knowledge/Skills: Knowledge of computer hardware and software applications
• Special Knowledge/Skills: Ability to analyze and resolve computer hardware and software problems
• Special Knowledge/Skills: Some knowledge of technologies available for use in the instructional setting
• Special Knowledge/Skills: Ability to repair computer and technology equipment after consultation with a technology advisor and/or district technology personnel
• Special Knowledge/Skills: Strong organizational, communication, and interpersonal skills
• Special Knowledge/Skills: Demonstrate an interest in and aptitude for the work to be performed with computer-related problems
• Special Knowledge/Skills: Willing to attend training in computer technology repairs
• Experience: Two years of experience with Microsoft Windows, Office Suites, Google G-Suite
• Experience: Two years experience in computer repair and peripheral installation
• Experience: Experience with basic network troubleshooting and wireless setup

Responsibilities

• Provide technical assistance to campus faculty and staff for use of equipment including computer hardware and instructional-related software.
• Provide immediate on-site assistance for technology problems and questions for campus staff.
• Act as liaison between staff and campus technology advisor, assistant principal, and principal.
• Assist in the maintenance of computers in classrooms to provide or arrange for needed repairs.
• Manage student accounts for all instructional programs. (e.g. Active Directory)
• Assist campus staff with the student information system. (e.g. Grade verification reports, report cards, etc.)
• Assist with the setup of audio and visual equipment need to facilitate meetings, assemblies, instruction, etc.
• Perform upgrades to software and hardware.
• Run Network drops and repair network cables as necessary.
• Setup and deploy new computers, laptops, Chromebooks, tablets, iPads, printers, and any other required peripheral devices.
• Installs computer equipment, network (client and server) software and hardware on a variety of platforms (e.g. service packs, application software, operating software, hardware upgrades, etc.) for the purpose of upgrading and maintaining equipment and software.
• Uses help desk system to log requests; monitors progress, tracks problem resolution, identifies patterns of failure, researches bug fixes and implements solutions; communicates with supervisor regarding unresolved problems. Monitors assigned campus technicians' work orders and assist if needed.
• Conducts physical inventory of technology equipment and materials.
• Run reports for any instructional software program.
• Prepare and conduct training, materials and provide training sessions on instructional software as needed.
• Prepare and maintain an updated technology equipment inventory.
• Safely perform all duties to avoid injury to oneself and/or others.
• Perform other duties as requested by the immediate supervisor.

Skills

Computer hardware

Software applications

Network troubleshooting

Telecommunication & AV

Wireless & cabling

Strong communication

Repair aptitude

Training willingness

Education

High school diploma

Tools

Active Directory

Help desk software

Job description

Mission Consolidated Independent School District seeks a Campus Computer Technician to support Alton Elementary and Salinas Elementary by maintaining computer hardware, software, and network infrastructure. You will respond to help-desk requests, troubleshoot issues, and install and configure equipment across two campuses.

Under supervision, you will manage student accounts (Active Directory), assist with the student information system, setup audiovisual equipment, and perform software/hardware