On-Site Document Processing Specialist (Contract-to-Hire)

Randstad USA; Columbus (OH); On-site; USD 61,119,000 - 62,819,000; Full time

Job summary

Randstad USA in Columbus, OH is seeking a proactive, data-driven support professional for a 100% on-site, contract-to-hire opportunity. The role emphasizes accurate document processing, stakeholder consultation, and process improvement to drive operational success.

You will leverage MS Office and proprietary systems to ensure data integrity, while guiding customers, vendors, and team members on product features and jurisdictional requirements. A comprehensive benefits package is offered.

Qualifications

• Minimum of two years of demonstrated experience in customer service or a related operational support environment.
• High school diploma or equivalent required; some college coursework is preferred.

Responsibilities

• Process state and customer documents with meticulous accuracy, utilizing proprietary systems and the Microsoft Office suite.
• Analyze data to identify trends, recommending and implementing process improvements and enhanced reporting.
• Guide team members, vendors, and customers on product features and jurisdictional requirements using an empathetic, consultative approach.
• Create robust process documentation, resolve stakeholder issues, and champion special projects as assigned.
• Understand and consistently adhere to all security guidelines to maintain strict data confidentiality.

Skills

Customer Service

Data Entry

Order Filling

Coordination

Document Processing Specialist

SOP Management

Process Improvement

Administrative Support

Education

High School

Tools

Excel

MS Office

Job description

Randstad USA in Columbus, OH is seeking a proactive, data-driven support professional for a 100% on-site, contract-to-hire opportunity. The role emphasizes accurate document processing, stakeholder consultation, and process improvement to drive operational success.

You will leverage MS Office and proprietary systems to ensure data integrity, while guiding customers, vendors, and team members on product features and jurisdictional requirements. A comprehensive benefits package is offered.