Docucare Associate

Xerox; New Brunswick (NJ); On-site; USD 30,000 - 60,000; Full time

Benefits offered by this job

Full medical/dental/vision

401k matching

Paid time off & holidays

Job summary

Xerox Holdings Corporation is seeking an on-site Docucare Associate to manage the operational delivery of outsourcing and facilities services for end-user customers. You will help maintain contracted service levels and customer relationships, ensuring satisfaction and adherence to cost targets.

The role focuses on preventing issues, mentoring client groups, and contributing to service improvements while maintaining device safety and inventory controls.

Qualifications

• Provide excellent customer service to meet client expectations.
• Maintain high attention to detail and strong organizational skills.
• Demonstrate sound time-management abilities to meet SLAs.

Responsibilities

• Deliver on-site outsourcing/facilities management and maintain service levels.
• Support productivity improvements and service growth.
• Ensure customer satisfaction and renewals through reliable service delivery.

Skills

Customer service

Time management

Attention to detail

Excel

Microsoft Office

Job description

Freehold, Middletown, New Brunswick, Tinton Falls

State/Province

New Jersey

Country

United States

Date

Monday, October 26, 2026

Working time

Full-time

Ref#

20041712

Job Level

Job Type

Experienced

Seniority Level

Entry Level

Currency

USD - United States - US

Annual Base Salary Minimum

30,000

Annual Base Salary Maximum

60,000

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount.Actual salaries will vary based onfactorsincluding, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience,knowledge, skills,and abilities. The range listed is just one component of Xerox’s total compensation package for employees.Employees are also afforded acomprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country.If you are not reviewing this job posting on Xerox Careers , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers .

Hourly:Hourly rates for this position can be shared with youper yourlocation, thisrate will fall within theposted range.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at www.xerox.com .

Job Summary

Responsible for the operational, on-site delivery of outsourcing/facilities management to end-user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.

This employee works as part of the service delivery team that is aligned to one or more customers. They will have a focus on the following:

• Delivery of service that meets SLA (Service Level Agreement) and customer satisfaction.
• Supporting the achievement of productivity improvements.
• Contributing to service transformation and business growth and further profitable service revenue.

Primary Responsibilities

• Carries out preventative maintenance checks, first level repair and elevate in accordance with agreed procedures for next level maintenance and technical support.
• Promotes knowledge sharing and acts as a mentor/coach.
• Educates and trains client groups on equipment usage and functions.
• Maintains clean and tidy devices and safe work environment.
• Logs of all activities including on-site parts inventory and replenishment of consumables.
• Ensures SLA is achieved, and customer requirements are met and exceeded.
• Commits to maintaining skill set through personal development and training.

Skills and Qualifications

• Provide excellent customer service, anticipating the needs of the customer to align with Xerox’s business mission/objective.
• Able to work with minimal oversight, maintaining high attention to detail and organization while demonstrating superior time management skills in accordance with Service Level Agreement and Statement of Work relevant for the customer.
• Functional knowledge of a PC, including Excel, Microsoft Office and web browsing, sending and receiving emails, managing files, and performing data entry.
• Identifies problems in straightforwards situations and makes sound decisions using standard procedures.
• Eager to learn technologies surrounding print production and finishing equipment.
• Must be able to stand for long periods of time, walk, bend, and reach.

It is important that our Docucare Associate does these 4 things well

• Maintaining intermediate knowledge of all Xerox equipment and client IT environment.
• Demonstrates a proactive approach to work with initiative and drive.
• Exhibits good technical and/or electrical aptitude.

Additional Benefits

• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
• Paid time off, plus holidays and personal days.
• Substantial growth opportunities for future career development within a supportive and collaborative company culture.