On-Site Dispatcher: Drive Tech Efficiency & Customer Experience

Wisler Plumbing, Heating, Cooling & Electric; Rocky Mount (VA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

401(k) with Company Match

Paid Holidays and Paid Time Off

Company Vehicle

Paid Training and Education

Job summary

Wisler Plumbing, Heating, Cooling & Electric in Rocky Mount, VA is seeking a Dispatcher to bridge our field technicians and customers. This on-site role requires strong multitasking, clear communication, and adaptability as priorities shift daily.

The Dispatcher will manage calls, contact customers before dispatch, and maintain accurate dispatch records. We offer a comprehensive benefits package and opportunities for growth within our regional service team.

Qualifications

• 1+ years of dispatching experience preferred.
• Must pass a drug test and maintain a clean background.
• Authorized to work in the U.S.
• Willing to work 40 hrs/week on-site
• Be available for on-call duties once a month after regular hours
• We are open to training individuals from scratch if a solid candidate is identified.

Responsibilities

• Dispatch all types of calls to maximize technician productivity and customer satisfaction.
• Consistently contact each customer before dispatching the technician and follow through on required communications.
• Proactively record and maintain accurate dispatch records and provide follow-through on administrative tasks to optimize operations.

Skills

Dispatching experience

Communication skills

On-call readiness

Education

High School Diploma or equivalent

Job description

Wisler Plumbing, Heating, Cooling & Electric in Rocky Mount, VA is seeking a Dispatcher to bridge our field technicians and customers. This on-site role requires strong multitasking, clear communication, and adaptability as priorities shift daily.

The Dispatcher will manage calls, contact customers before dispatch, and maintain accurate dispatch records. We offer a comprehensive benefits package and opportunities for growth within our regional service team.