On-site Dispatch & Customer Service Specialist

Pulse Final Mile LLC; La Vergne (TN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Pulse Final Mile LLC is seeking a Customer Service Representative to support home delivery services and coordinate dispatch for key clients in a fast-paced environment. This in-person role emphasizes clear communication, flexibility, and a proactive mindset to drive efficiency and deliver high-quality service.

As a CSR, you will collaborate with network partners, provide on-site warehouse support, and assist drivers daily while upholding Pulse standards and values in a dynamic market.

Qualifications

• 1+ years of customer service experience.
• Excellent communication skills.
• Schedule flexibility.
• Positive attitude.

Responsibilities

• Coordinate effective communication flow between partners, customers, clients, and Pulse representatives.
• Provide on-site warehouse support to ensure adherence to client procedures.
• Act as a local Pulse representative, upholding standards and values.
• Ensure compliance with contract metrics and terms.
• Maintain high standards for all operational activities.
• Support contract drivers and customers daily.
• Monitor routes and provide updates on delivery orders and escalations.
• Handle inbound and outbound calls during shifts.
• Conduct truck check-in and loadout.
• Update reports and trackers.
• Conduct inventory audits or dock checks.
• Provide world-class customer service.

Skills

Customer service

Communication

Flexibility

Positive attitude

Tools

Excel

Outlook

Job description

Pulse Final Mile LLC is seeking a Customer Service Representative to support home delivery services and coordinate dispatch for key clients in a fast-paced environment. This in-person role emphasizes clear communication, flexibility, and a proactive mindset to drive efficiency and deliver high-quality service.

As a CSR, you will collaborate with network partners, provide on-site warehouse support, and assist drivers daily while upholding Pulse standards and values in a dynamic market.