On-Site Dispatch & Customer Care Specialist (Entry-Level)

Accurate Courier Services, Inc; Sharonville (OH); Sur place; USD 23 000 - 28 000; Plein temps

Résumé du poste

Accurate Courier Services, Inc. in Cincinnati, OH is hiring a Customer Care Specialist to join our on-site team. This entry-level role blends customer communication, quality checks, and dispatch coordination to keep deliveries accurate and on schedule.

You will interact with clients and drivers, process orders, and help resolve issues in a fast-paced environment. Starting at $17–$20 per hour, full-time schedules include afternoon and overnight shifts, with opportunities to learn our systems and

Qualifications

• 1 year of customer service, dispatch, logistics, call center, or similar experience preferred.
• Strong verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask and manage multiple priorities at once.
• Ability to problem-solve and make decisions in real time.
• Comfortable working in a fast-paced environment where priorities can change quickly.
• Comfortable using computers and learning new software and systems.

Responsabilités

• Answer incoming client and driver calls, enter orders, and provide delivery updates.
• Review and process routed and on-demand delivery orders.
• Complete Quality Assurance checks to identify missing, incorrect, or incomplete information.
• Monitor active routes and deliveries for delays, missed stops, or potential service issues.
• Assign and coordinate on-demand orders with drivers based on location, availability, timing, and delivery requirements.
• Communicate directly with drivers regarding assignments, pickups, deliveries, delays, and service issues.
• Identify potential problems early and take appropriate action to help keep deliveries on track.
• Investigate delivery issues and gather the information needed to resolve them.
• Coordinate with Operations and other team members when additional support or escalation is needed.
• Handle client concerns professionally and elevate issues when appropriate.
• Assist with service recovery when a delivery does not go as planned.
• Maintain accurate documentation of customer, driver, order, and delivery information.
• Follow established procedures while using good judgment when unexpected situations arise.
• Communicate clearly and professionally with clients, drivers, coworkers, and Operations teams.

Connaissances

Customer service

Dispatch

Logistics

Call center

Communication

Attention to detail

Multitasking

Problem solving

Independent work

Overtime willingness

Formation

High school diploma or GED

Outils

Microsoft Excel

Description du poste

Accurate Courier Services, Inc. in Cincinnati, OH is hiring a Customer Care Specialist to join our on-site team. This entry-level role blends customer communication, quality checks, and dispatch coordination to keep deliveries accurate and on schedule.

You will interact with clients and drivers, process orders, and help resolve issues in a fast-paced environment. Starting at $17–$20 per hour, full-time schedules include afternoon and overnight shifts, with opportunities to learn our systems and