Dispatch Specialist — Second Shift, Customer-Driven Impact

Apollo Home; Cincinnati (OH); On-site; USD 36,000 - 52,000; Full time

Job summary

Apollo Home in Cincinnati is seeking a Dispatch Representative to join a dynamic team and help match technicians to service calls, driving revenue and customer satisfaction.

No experience is required—we will train Customer Service Professionals eager to learn and grow with the company. You will coordinate with the Service Manager, maintain clear communications with customers, and support a fast-paced dispatch workflow.

Qualifications

• Proven track record in customer service or dispatch.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Engaging personality for a fast-paced, goal-driven environment.
• Flexible schedule and ability to work second shift.

Responsibilities

• Schedule and coordinate all booked calls and monitor unassigned calls.
• Evaluate booked calls and assign the best technician to each service appointment.
• Maximize revenue by controlling scheduling of service and maintenance calls.
• Meet daily revenue goals by prioritizing urgent calls.
• Relay accurate information to technicians and maintain customer communications.
• Update customers on technician progress and debrief after completion.
• Forecast workload with the Service Manager and handle parts pending updates.

Skills

Customer service

Dispatch

IT skills

Communication

Organizational skills

Multi-tasking

Education

Bachelor's degree or equivalent

Tools

Phone systems

Typing

Job description

Apollo Home in Cincinnati is seeking a Dispatch Representative to join a dynamic team and help match technicians to service calls, driving revenue and customer satisfaction.

No experience is required—we will train Customer Service Professionals eager to learn and grow with the company. You will coordinate with the Service Manager, maintain clear communications with customers, and support a fast-paced dispatch workflow.