On-Site Digital Response Agent — Niles Customer Care

Hilco Vision; Niles (IL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401K Savings plan

Robust EAP program

Employee referral bonus

PPE provided by organization

Job summary

Hilco Vision's M&S Technologies division is seeking a Digital Response Agent to join the on-site team in Niles, IL. The role handles customer inquiries via digital channels, assists with order status and product information, and documents interactions in the CRM and order entry systems.

Ideal candidates have 1–3 years in customer service or data entry, strong computer skills, and the ability to work independently or with a team. A bachelor's degree is preferred; sponsorship is not available.

Qualifications

• 1–3 years' experience within a customer service or data entry role.
• Strong computer and Microsoft Office skills.
• Previous experience within a CRM system and/or order entry.
• Advanced customer service skills; able to tailor your approach to each individual and scenario.

Responsibilities

• Respond promptly and professionally to customer inquiries through assigned digital channels, using approved messaging, templates, and processes.
• Assist customers with order status, product information, availability, promotions, and other routine service needs within established guidelines.
• Accurately document customer interactions in the appropriate systems.
• Meet productivity, quality, responsiveness, and service expectations while maintaining a positive customer experience.
• Collaborate with various teams to resolve customer needs and ensure timely resolution.

Skills

Customer service

Data entry

CRM usage

Microsoft Office

Teamwork

Education

Bachelor's degree

Tools

CRM software

Order entry system

Job description

Hilco Vision's M&S Technologies division is seeking a Digital Response Agent to join the on-site team in Niles, IL. The role handles customer inquiries via digital channels, assists with order status and product information, and documents interactions in the CRM and order entry systems.

Ideal candidates have 1–3 years in customer service or data entry, strong computer skills, and the ability to work independently or with a team. A bachelor's degree is preferred; sponsorship is not available.