On‑Site DHS TSA IT & Network Specialist

Peraton; Richmond, Northern (VA, KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Peraton is seeking a Customer Technical Specialist to support DHS/TSA operations at airports nationwide, including Richmond, VA. The role covers hands-on IT support for a broad range of devices and networks, on-site infrastructure maintenance, and collaboration with leadership to improve service delivery.

Ideal candidates will have US citizenship and DHS EOD eligibility, with strong communication and field-service experience supporting government staff in dynamic environments.

Qualifications

• U.S. Citizenship is required and must be able to obtain/maintain a DHS EOD clearance.
• Experience supporting end-user IT hardware and software in a desk-side or field service environment.
• Experience supporting a variety of IT technologies (laptops, mobile devices, etc.).
• Excellent communication skills and the ability to support senior government staff with professionalism.

Responsibilities

• Provide hands-on technical support for IT and network systems including Cisco switches, fiber backbones, desktops, laptops, tablets, printers, scanners, and peripherals.
• Troubleshoot and resolve hardware, software, and network issues both remotely and in-person.
• Install and configure end-user devices such as laptops, mobile devices, VTC units, and other peripherals.
• Support infrastructure components like fiber backbones, patch panels, and network interconnectivity, ensuring secure and reliable communications.
• Log and manage updates through a ticketing system, maintaining asset and configuration records.
• Conduct routine IT inventory audits and update cabinet documentation.
• Collaborate with Peraton leadership to recommend technology/process improvements.
• Deliver professional support for senior government personnel in high-profile environments.
• Provide technical support for end-user devices, software, network infrastructure, VoIP, and audiovisual systems.
• Coordinate desk-side support for new software installations or hardware/software break/fix activities.
• Investigate and resolve connectivity issues related to end-user/site infrastructure and IT equipment.

Skills

US Citizenship

EOD clearance eligibility

End-user IT support

IT hardware & software support

Communication skills

Education

Bachelor’s degree

Associate’s degree

High school diploma or equivalent

Tools

Cisco switches

VTC units

VoIP phones

Laptops

Desktops

Tablets

Printers

Job description

Peraton is seeking a Customer Technical Specialist to support DHS/TSA operations at airports nationwide, including Richmond, VA. The role covers hands-on IT support for a broad range of devices and networks, on-site infrastructure maintenance, and collaboration with leadership to improve service delivery.

Ideal candidates will have US citizenship and DHS EOD eligibility, with strong communication and field-service experience supporting government staff in dynamic environments.