On-Site Desktop Support Technician – End-User IT Specialist

Charles Window & Door Company; Galt (CA); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

ESOP

401(k) with company match

Medical, dental, vision insurance

Paid time off

Paid holidays

Employee assistance program

Life insurance and disability

Job summary

Building Material Distributors Inc. (BMD) is seeking a Desktop Support Technician to join our IT team on-site in Galt, CA.

The role focuses on end-user support, troubleshooting hardware and software, documenting activity, and helping employees stay productive. We are an employee-owned company (ESOP) offering a comprehensive rewards package including ESOP, 401(k) with company match, health/dental/vision insurance, PTO, paid holidays, and growth opportunities.

Qualifications

• 3+ years of similar work experience.
• 3+ years of setup, configuration, and troubleshooting of desktop/notebook hardware and software.
• Experience with Microsoft O365, Entra, and Active Directory.
• Experience with Windows desktops and notebooks in domain-controlled environments.
• Basic understanding of networking environments.
• Experience working with enterprise-level customers.
• Experience working in a structured, process-driven environment.

Responsibilities

• Receive, prioritize, document, and resolve end-user support requests by phone, email, and incident management channels.
• Troubleshoot desktop, notebook, software, hardware, peripheral, and endpoint device issues.
• Install and configure user systems, software, hardware, and peripherals.
• Support IT onboarding for new employees, including endpoint and access-related needs.
• Record, track, and document support actions through final resolution.
• Escalate issues through defined processes and partner with other departments or IT resources as needed.
• Assist with technology rollouts, system updates, endpoint support, and department projects.
• Communicate clearly with users to understand expectations, provide updates, and deliver a positive support experience.
• Support the IT team with additional technical tasks, projects, and operational needs.

Skills

Desktop troubleshooting

Hardware troubleshooting

Software troubleshooting

Customer service

Documentation

Time management

Tools

Microsoft O365

Entra

Active Directory

Windows OS

Azure

Lenovo devices

Apple devices

Job description

Building Material Distributors Inc. (BMD) is seeking a Desktop Support Technician to join our IT team on-site in Galt, CA.

The role focuses on end-user support, troubleshooting hardware and software, documenting activity, and helping employees stay productive. We are an employee-owned company (ESOP) offering a comprehensive rewards package including ESOP, 401(k) with company match, health/dental/vision insurance, PTO, paid holidays, and growth opportunities.