On-Site Engineer- Data Center/ Server Hardware- Relocation to Ellendale ND

Unisys; North Dakota; On-site; USD 85,000 - 120,000; Full time

Job summary

Unisys Corporation in Ellendale, ND is seeking an On-Site Service Engineer to provide hands-on support for enterprise servers and data center hardware. This role focuses on diagnosing, repairing, and maintaining server components in a customer-facing environment.

You will perform installation, replacements, firmware updates, and use management tools like Dell iDRAC while coordinating with customers and internal teams. Travel and on-call work are expected.

Qualifications

• Hands-on work with server hardware, installation and repair.
• Experience diagnosing hardware failures and component replacement.
• Familiarity with server management tools and BIOS/firmware updates.
• Ability to operate in data-center, field service or customer environments.

Responsibilities

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
• Diagnose and resolve server hardware failures to minimize downtime.
• Perform hardware installation, removal, replacement, and repair for components.
• Carry out rack-and-stack, cabling, and server configuration tasks.
• Triage issues involving BIOS/firmware, OS, and diagnostics tools.
• Update firmware and use server management platforms like iDRAC.
• Document service activities and escalation when needed.
• Participate in on-call rotations and travel to customer sites.

Skills

Hands-on server hardware

Enterprise server experience

Server management tools

Linux familiarity

Troubleshooting skills

On-site customer support

Physical lifting 50 lbs

Travel/on-call readiness

Education

Associate or Bachelor’s degree in IT/CS or related field

Tools

Dell iDRAC

Dell PowerEdge experience

BIOS/firmware diagnostics

Server management platforms

Dell or other enterprise hardware certifications

Job description

What success looks like in this role: Unisys Corporation is seeking an experienced On-Site Service Engineer (OSE) to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure. This position is located in Ellendale, ND. Ellendale is a close-knit community of about 1,100 people in southeastern North Dakota, minutes from the South Dakota border - the kind of place where you know your neighbors, commutes are measured in minutes (not hours), and a paycheck actually stretches. It's also home to one of the most advanced AI data center campuses in the country, a $7 billion investment putting Ellendale at the center of the next wave of computing infrastructure. Low cost of living, wide-open sky, genuine small-town hospitality, and a front-row seat to cutting-edge technology: Ellendale offers a rare combination of quiet-life stability and high-tech opportunity. This is a hands-on server hardware and break/fix role. The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment. Prior AI experience is not required. Strong experience with enterprise servers and data center hardware is the priority.

What You’ll Do

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware
• Diagnose and resolve server hardware failures and system issues to minimize customer downtime
• Perform hands-on hardware installation, removal, replacement, and repair, including: Memory/DIMMs CPUs/processors Power supplies Fans and cooling components Hard drives/SSDs RAID/HBA components NICs and other PCIe components GPUs and accelerator hardware Motherboards/system boards and other server components
• Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration
• Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics
• Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms
• Execute both reactive break/fix and preventive maintenance following established procedures
• Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources
• Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution
• Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details
• Escalate complex technical issues when appropriate
• Participate in on-call rotations and provide extended coverage as required

What You Bring – Required

• 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure
• Direct, hands-on experience physically working on server hardware - installing, removing, diagnosing, repairing, or replacing server components
• Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs
• Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment
• Strong understanding of server hardware architecture and troubleshooting methodology
• Experience with hardware diagnostics, BIOS/firmware, and server management tools
• Familiarity with Linux or similar operating systems
• Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues
• Comfortable working independently in a customer-facing environment
• Ability to clearly communicate technical issues and resolutions to customers and internal teams
• Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules

You will be successful in this role if you have:

Preferred Qualifications

• Experience supporting Dell PowerEdge servers
• Dell or other enterprise hardware certifications
• Experience with iDRAC, iLO, or comparable server management platforms
• Experience supporting GPU/AI server infrastructure
• Experience with data center operations, rack/stack, structured cabling, or server deployment
• Associate’s or Bachelor’s degree in IT, Computer Science, or a related field

Important Note AI infrastructure experience is not required.

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.

Unisys is a global technology solutions company that powers breakthroughs for the world's leading organizations. Our solutions - cloud, AI, digital workplace, logistics and enterprise computing - help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what's possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting

Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer - Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity