On-Site MFP Tech Support with Growth & Training

Pacific Office Automation Inc.; Seattle (WA); On-site; USD 29,342 - 39,950; Full time

Benefits offered by this job

Insurance package

401k matching

FSA program

Job summary

Pacific Office Automation is seeking an On-Site Customer Tech Support to join our Remote MFP Support team at a local office in Oregon, Idaho, Washington or Utah. Entry-level candidates are welcome with training offered.

Responsibilities include remote access troubleshooting, customer communication, and collaboration with sales and field technicians to resolve network issues, all within a fast-paced, customer-first culture.

Qualifications

• 0-2 years of experience with TCP/IP networking.
• Some computer knowledge with willingness to learn.
• Strong problem-solving and customer service focus.
• Excellent written and oral communication skills.

Responsibilities

• Remotely access client computers to troubleshoot network connectivity for copiers and scanners.
• Communicate with customers via phone, email to gather troubleshooting information.
• Collaborate with sales, customers, and field technicians to resolve network problems.
• Contribute to a fun, growing department and culture focused on customer success.

Skills

TCP-IP Networking

Customer Service

Communication Skills

Education

Network+ Certification

A+ Certification

Job description

Pacific Office Automation is seeking an On-Site Customer Tech Support to join our Remote MFP Support team at a local office in Oregon, Idaho, Washington or Utah. Entry-level candidates are welcome with training offered.

Responsibilities include remote access troubleshooting, customer communication, and collaboration with sales and field technicians to resolve network issues, all within a fast-paced, customer-first culture.