On-site Customer Support Specialist – Tucson

Alorica; Tucson (AZ); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Paid time off

Flexible pay options: daily or weekly pay

401(k) retirement plan

Leadership development programs

Paid training and tuition reimbursement

Employee discounts on various services

Employee assistance program

Job summary

Alorica, located in Tucson, AZ, seeks a Customer Service Representative for a full-time position. Responsibilities include solving customer problems, maintaining accurate records, and upselling services. Candidates must have a high school diploma and strong communication skills, with preferred experience in customer service or finance. The role offers a wage of $17/hour and a $1000 new hire bonus, with various benefits including health coverage and paid time off.

Qualifications

• 6 months of customer service or sales experience preferred.
• Must live within 25 miles of Tucson, AZ.
• Financial experience is preferred.

Responsibilities

• Guide customers through questions and concerns about our product.
• Listen to understand the root of the issue and provide solutions.
• Record detailed call information for follow-up purposes.
• Maintain and update customer records.
• Identify opportunities to upsell services as needed.
• Use phone and computer systems consistently.

Skills

Strong computer navigation skills

Excellent oral and written communication

Exceptional listening and comprehension skills

Professional and courteous demeanor

Education

High school diploma or GED

Tools

Microsoft Office (Word, Excel)

Job description

Alorica, located in Tucson, AZ, seeks a Customer Service Representative for a full-time position. Responsibilities include solving customer problems, maintaining accurate records, and upselling services. Candidates must have a high school diploma and strong communication skills, with preferred experience in customer service or finance. The role offers a wage of $17/hour and a $1000 new hire bonus, with various benefits including health coverage and paid time off.